Custom provider troubleshooting

Suggestions for troubleshooting problems that could crop up when working with custom providers.

Custom provider troubleshooting

• A custom provider button doesn't work
  Verify that you’ve correctly entered the custom provider in the authentication.provders setting. (Admittedly, it can be a bit tricky.)

• A custom provider button isn't visible
  Most likely you forgot to add the custom provider to the authentication.provders setting.

• A custom provider button has an odd-looking label
  Make sure you’ve entered the correct value in the authentication.providers.custom setting. And make sure you have an authentication.providers.custom setting.

• Custom provider users can't log on to Hosted Login
  Our advice? Start by checking the redirect back from the social login identity provider.

• No user data is shown in the Complete Your Registration screen
  Typically this is because: 1) you didn’t include an attribute map; or, 2) there’s a problem with your attribute map.

• The scopes you requested aren't being returned
  First, make sure you included an attribute map. Second, make sure those scopes are supported by the social login identity provider.

• You don't know the endpoints required to create a custom provider
  This is what an OpenID Connect discovery document is for.

Related articles

• Introduction to custom providers