Customer Insights training videos


Note that, at this point in time, Customer Insights isn't available in China.

Customer Insights is the ​Akamai​ Identity Cloud's premier reporting and data analytics tool. With Customer Insights you can use reports and dashboards (either those that ship with the product or those that you build yourself) to answer questions about such things as how many users are logging on to your site and where those users are logging on from.

On this page, you'll find videos and other training materials for Customer Insights, beginning with a three-part video series that introduces the application and shows you some of the things that you can do with it.

Introduction to Customer Insights (Part 1 of 3)

Running time: 2:38

Provides an introduction to Customer Insights, the data analytics portal that ships as part of the Akamai Identity Cloud. Customer Insights collects event data from various sources including user activity, Customer Care agents and API programs. This data is enriched with demographic information from the user's profile, such as address, age, and gender, and with geo-location information to populate a data warehouse that supports the Customer Insights portal.

Portal Walkthrough (Part 2 of 3)

Running time: 5:45

Provides a walkthrough of the Customer Insights portal and the dashboards included out of the box. In addition, this video shows you how to manage access to your portal.

Developer Role (Part 3 of 3)

Running time: 8:02

Demonstrates how users with the Developer role can employ the Explore Tool to create tabular reports and visualizations with many formatting options. This content can be saved for standalone use or assembled into dashboards, which can include customizable filters that make the dashboards even more useful.