Supported web browsers

For access to Hosted Login , the ​Akamai​ Identity Cloud supports the latest version of the following web browsers (using the most-recent version of a web browser increases your browsing safety and security, and provides optimal performance):

What about Internet Explorer? You might have noticed that, in the list of supported web browsers, Microsoft Internet Explorer has been crossed out. That's because, as of November 1, 2020, Internet Explorer is no longer a supported browser for Hosted Login. This means that we won't test new Hosted Login features and functions against, nor will we guarantee support for, Internet Explorer. However, this doesn't mean that Hosted Login will immediately stop working with IE; most Hosted Login features should continue to work on Internet Explorer for some time (although the experience may be degraded).

For access to other Identity Cloud products, the same set of browsers (or at least the latest versions of those browsers) are supported:

If you have difficulty accessing an Identity Cloud site, you should: 1) verify that you are using one of the web browsers listed above; and, 2) verify that you are using the latest version of that browser. To verify your browser version, point that browser towards whatismybrowser.com; the moment you hit the website you'll see a message similar to the following:


Why we dropped support for Internet Explorer

There are several reasons that factored into our decision to stop supporting Internet Explorer:

  • Internet Explorer 11 is the only version of Internet Explorer supported by Microsoft. Any version prior to version 11 should never be used due to security reasons.

  • Internet Explorer 11 has been in use since 2013 when the online environment was much less sophisticated than today. Since then, open web standards and newer browsers have enabled better and more innovative online experiences.

  • Microsoft is no longer developing Internet Explorer 11 to ensure compatibility with today’s web standards; instead, the company only releases security updates.

  • Microsoft Edge, which was released with Windows 10 in 2015, is the replacement for Internet Explorer.

  • Microsoft is encouraging its users to stop using Internet Explorer (which it now refers to as a “compatibility solution” and not a browser) in favor of Microsoft Edge.


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