Introduction to the Console

The Console is the next generation of Identity Cloud management tools, and the eventual successor to both the Dashboard and the Customer Care Portal. Which brings up an important question: what if you’re perfectly content with the Dashboard and the Customer Care Portal? After all, if the old tools already do everything you need them to (or at least if they seem to do everything you need them to), why would you want to go through the time and trouble required to learn something else? Does the Console really offer something that these other tools don’t?

Funny you should ask. As it turns out, the Console offers a number of things that its predecessors don’t:

  • A single location for all your management tools, with a unified look and feel.

  • Delegation of administrative authority by using a single mechanism: agent roles . This differs from the Dashboard, where access to the Capture Dashboard and to the Engage Dashboard are managed in different places, and by using different methodologies.

  • Full-fledged user profile search capabilities, including the ability to write queries that employ wildcard characters and Boolean operators such AND and OR.

  • The ability to export user data. The Console also allows you to export audit data or a specified user; this data provides a blow-by-blow account of every change that has been made to a user profile in the past 90 days, including the identity of the person who made the change, what they changed, and when they changed it.

Access the Identity Cloud Console

If you’re wondering how you can get access to the Console, well, here’s the secret: just point your web browser towards

That should do the trick, with two exceptions:

  • If your user data resides in China, you need to point your web browser towards
  • If you’re using a custom login page (typically because you want to log on to Console using your corporate credentials), then you’ll need to point your web browser towards your custom URL.


The preceding illustration shows the default Console logon screen. The logon screen that you see could look slightly different, based on any customizations and modifications that your organization might have made. Note that your URL could different as well, depending on your setup and configuration. See your Akamai representative for more information.

After logging on to the Console you will automatically be logged out if: 1) 15 minutes have elapsed without you taking any action; or, 2) 8 hours have elapsed since you logged on, regardless of your activity level. So what happens if your session times out? Nothing much: you’ll be logged out, but you can immediately log back in.