Retrieve webhook data from the events store

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The Webhooks v3 eventing operations are designed for testing and troubleshooting; they are not designed as an alternate way to monitor and download webhook events. That's the job of your listener endpoint.


The /webhooks/subscriptions/{subscriptionId}/events operation returns information about the events that have been generated for a given webhooks subscription. For example:

{  
   "id": "28da8068-61cc-4af3-8d5e-ae49a02dd47b",  
   "createdAt": "2020-01-27T16:53:50.815936Z",  
   "updatedAt": "2020-01-27T16:53:51.554764Z",  
   "state": "success",  
   "attempts": 1,  
    "request": {  
       "endpoint": "https://webhook.site/46ff3c5e-ae95-43df-b32d-d07bb84746b4",  
      "headers": {  
           "Accept": "*/*",  
           "Content-Length": "1293",  
           "Content-Type": "application/secevent+jwt",  
           "Host": "webhook.site",  
           "User-Agent": "Akamai Identity Cloud Webhooks/v3.0.0"  
       },  
       "payload": "eyJhbGciOiJSUzI1NiIsImtpZCI6IjFkYzEyMDczNjk5YzY4YzFkYWVlNmM5YTEwMGUyYjQzZmViZGNkOTIifQ  
.eyJhdWQiOlsiaHR0cHM6Ly93ZWJob29rLnNpdGUvNDZmZjNjNWUtYWU5NS00M2RmLWIzMmQtZDA3Y  
mI4NDc0NmI0Il0sImV2ZW50cyI6eyJlbnRpdHlVcGRhdGVkIjp7ImF0dHJpYnV0ZXMiOlsiZmFtaWx5TmFtZSJ  
dLCJjYXB0dXJlQXBwbGljYXRpb25JZCI6IjN2YWRiYTN2aHFwa2RndHNycWQ0c3Q3Nm0zIiwiY2FwdHVyZ  
UNsaWVudElkIjoiM2ZwNHp0OXQyNTZqcWs0dHgzNXd1ajRhcDJlNTNocTkiLCJlbnRpdHlUeXBlIjoidXNlciIs  
Imdsb2JhbFN1YiI6ImNhcHR1cmUtdjE6Ly9hcHAuY2FwdHVyZS5tdWx0aS5kZXYub3IuamFucmFpbi5jb20v  
M3ZhZGJhM3ZocXBrZGd0c3JxZDRzdDc2bTMvdXNlci9lNDk5YWMyNC00NmJkLTRkODUtOTFlZS1iZGVhZ  
GQ0NDZjMWUiLCJzdWIiOiJlNDk5YWMyNC00NmJkLTRkODUtOTFlZS1iZGVhZGQ0NDZjMWUifX0sImlhdC  
I6MTU4MDE0NDAzMCwiaXNzIjoiaHR0cHM6Ly9hcGkubXVsdGkuZGV2Lm9yLmphbnJhaW4uY29tLzAwMD  
AwMDAwLTAwMDAtMDAwMC0wMDAwLTAwMDAwMDAwMDAwMC93ZWJob29rcyIsImp0aSI6IjFlNTY5Y  
mI1LWMyMWQtNGU5Yy1hMWFhLTdlYzNiODMxYmRhMiIsInRvZSI6MTU4MDE0NDAzMDczOSwidHhuIjoiM  
DAwMDAwMDAtMDAwMC0wMDAwLTAwMDAtMDAwMDAwMDAwMDAwIn0.D4PsqQiwvXmd3bons9Jcq  
HEf69Tw46I2C4Zg713gw8Y11QPLywKXMveFzgmRRVS3OyG38LVSz6wJfmn02Du4hlMpi44Rnna\_k9rv1W  
TxC7CFOFqVXzJyQ-TvSdYLEU5hfCpfodlyeE4v-SPZoOfZkQdUa8vPm4wiOOnr0QfZlY3uTRcPczY3jy2Gv6eL  
RSjk2q4LY0rYHHaojHofYJARahGjah9JrkmbTaMkvuv3CwBnUrKkp2nomOzl2Z858xaRUrgHfgXEuOYrhasRrbc  
An-MyuQfY7hlPjSl8Lka25JgeIOmCLpK2-fFZ0rDW1k1MzHak6q2rftE7vSvObcw"   },  
   "response": {  
       "statusCode": 200,  
       "headers": {  
           "Cache-Control": "no-cache, private",  
           "Content-Type": "text/plain; charset=UTF-8",  
           "Date": "Mon, 27 Jan 2020 16:53:51 GMT",  
           "Server": "nginx/1.14.2",  
           "Set-Cookie": "laravel\_session=0WvS2SrKRs0In3XSBAdlLykpCCTTnJmzLnCYljfw; expires=Mon, 27-Jan-2020 18:53:51 GMT;    Max-Age=7200; path=/; httponly",  
           "Vary": "Accept-Encoding",  
           "X-Ratelimit-Limit": "100",  
           "X-Ratelimit-Remaining": "97",  
           "X-Request-Id": "11d339a3-17bd-457d-abde-64c5810e5244",  
           "X-Token-Id": "46ff3c5e-ae95-43df-b32d-d07bb84746b4"  
       }  
   },  
   "\_links": {  
       "self": {  
           "href": "/00000000-0000-0000-0000-000000000000/webhooks/subscriptions/e5269842-024f-49bf-8a39-67aec8048b42/events/28da8068-61cc-4af3-8d5e-ae49a02dd47b"  
       },  
       "redeliver": {  
           "href": "/00000000-0000-0000-0000-000000000000/webhooks/subscriptions/e5269842-024f-49bf-8a39-67aec8048b42/events/28da8068-61cc-4af3-8d5e-ae49a02dd47b/redeliver"  
       },  
       "history": {  
           "href": "/00000000-0000-0000-0000-000000000000/webhooks/subscriptions/e5269842-024f-49bf-8a39-67aec8048b42/events/28da8068-61cc-4af3-8d5e-ae49a02dd47b/history"  
       }  
   },  
   "eventType": "entityUpdated"  
}`

To be honest, the actual data returned here doesn’t matter; what matters is that the /subscriptions/{subscriptionId}/events operations are connected to the Identity Cloud events store; they are not connected to the database of received webhook notifications maintained by your organization. Among other things, that explains why the payload value for each event looks similar to this:

Y4YzFkYWVlNmM5YTEwMGUyYjQzZmViZGNkOTIifQ.eyJpc3MiOiJBa2FtYWkgSWRlbnRpdHkgQ2xvdWQ  
iLCJpYXQiOjE1NjM0ODg2MzEsImp0aSI6ImI3MDA0NmJkLTQ0YzctNDU3NS1iMWEyLTliODU1NmQxZjA0M  
CIsImF1ZCI6Imh0dHBzOi8vZXhhbXBsZS5jb20vcGF0aC90by9lbmRwb2ludCIsInR4biI6IjAwMDAwMDAwL  
TAwMDAtMDAwMC0wMDAwLTAwMDAwMDAwMDAwMCIsInRvZSI6MTU1OTM3MjQwMCwiZXZlbnRzIjp  
7InVzZXJDcmVkZW50aWFsVXBkYXRlZCI6eyJjYXB0dXJlQXBwbGljYXRpb25JZCI6Inp6eW45Z3k5cjh4ZHk  
1emtydTR5NTRzeWs2IiwiY2FwdHVyZUNsaWVudElkIjoiZWxycm5pdXg1MWEzbnJoZnd6a2x2ejN0NDZsY  
jVuMm0iLCJlbnRpdHlUeXBlIjoidXNlciIsImdsb2JhbFN1YiI6ImNhcHR1cmUtdjE6Ly91cy5qYW5yYWluY2Fwd  
HVyZS5jb20venp5bjlneTlyOHhkeTV6a3J1NHk1NHN5azYvdXNlci82YjAwNGJjNS0xNzljLTQ1YzItODE1ZC0z  
MWIwNjE2OTM3MWQiLCJzdWIiOiI2YjAwNGJjNS0xNzljLTQ1YzItODE1ZC0zMWIwNjE2OTM3MWQiLCJjcm  
VkZW50aWFsVHlwZSI6InBhc3N3b3JkIiwiaWQiOiIwMDAwMDAwMC0wMDAwLTAwMDAtMDAwMC0wM  
DAwMDAwMDAwMDAifX19.IvkrGFE3GsK3eTLO\_QvdFKqg4ktJ2sDToHNghMfGUlWNzRLMIpmgsWZXzLv0  
QMiyatLva7mEshTlfyOje-S\_Y-nUniM9hgHgNg-R0Az9hs2mu\_ORcXEFo9AHayhjvW1bKHcmTI7dlw2fqFl-2V  
BS594LQspDYfZ4WJ7hexq7OwACB8qp0oVskx\_fc8mHQfy4YnW5GF4XlTcl6CnjYU81qY4hejcnkkg8olbq\_eP  
UnpTpW8-YO5cPW9nW8KlivRJGWJbEXnffSAd5

That’s because security event tokens are not decoded before being added to the event store. Instead, events are written to the database as-is.

Does it matter that the APIs are connected to the event store instead of your organization’s internal database? As a matter of fact, it does. Your organization’s internal database shows the event notifications that have been delivered. By comparison, the event store shows every event that has been generated for your organization. (Or, to be a little more precise, it shows every event that has been generated in the past 7 days; events more than 7 days old are automatically deleted from the events store.)

So why does that matter? That matters because it gives you a way to check how well the webhooks delivery service is working. If you thumb through the event store and see one or two failed deliveries (among thousands of events), that’s probably no cause for alarm. If you see hundreds of failed events, that could be a different story.

In Webhooks v3, the system makes 6 attempts to deliver an event. And what if delivery fails all 6 times? Well, in that case, the event state changes to failure, and no more delivery attempts are made. However, the event is not discarded, at least not right away. Instead, failed events are maintained in the events store for 7 days, and you can retrieve those failed events by using the event redelivery service.


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At the risk of repeating ourselves, you can use the /events operation to help verify that Webhooks v3 is working. But suppose it isn't working, suppose you find 100 events in the event store that were never delivered to your listener endpoint? In that case, you can use the /events operation and the /history operation to help diagnose and fix the problem. But you can't use those operations to download the undelivered events.


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