You can grant other people access to your Cloud Manager account by creating users and assigning roles to restrict access to certain areas of the control panel. Adding users and configuring roles is useful for groups that need access to the Cloud Manager, or organizations that just want their billing department to have a separate account to receive invoices and billing information.

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A single user was automatically created for your account when you signed up for Akamai Cloud. If you are the only person accessing the Cloud Manager, you do not need to create any additional users on your account.

View all users

To view the users of your account:

1. Log in to Cloud Manager.
2. Go to Administration > Identity & Access. In the Users tab are listed all users of your account.

Add a user

To add another person to your account:

1. Log in to Cloud Manager.

2. Go to Administration > Identity & Access.

3. In the Users tab, click Add A User.

   1. Enter the user's Username. It needs to be unique.
   2. Enter the user's Email.
   3. Click Add User.

What to do next:

Configure access settings for the user.

Recover a lost username

If you forgot your username, you can use the Forgot Username webpage.

To recover your username:

1. Go to the Forgot Username webpage.
2. Enter your email address in the Email field.
3. Click Submit.

In a couple minutes, you'll receive an email message with any Cloud Manager users that correspond to that email. If you do not receive information about any users, then you may have registered your account with a different email.

Remove a user

To permanently remove a user account from the Cloud Manager:

1. Log in to Cloud Manager.

2. Go to Administration > Identity & Access.

3. In the Users tab, find the user you want to remove and click ...> Delete User.

4. Click Delete User to confirm your decision.

The user is removed and is no longer able to access the Cloud Manager.

Change a username

You can update a username, including your own, from the Cloud Manager.

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Parent and child accounts

If your account is in the parent and child relationship, on a child account, you can't change usernames of delegate users.

1. Log in to Cloud Manager.

2. Go to Administration > Identity & Access.

3. In the Users tab, select the user you want to edit.

4. In the Username field, enter a new username.

   

5. Click Save.