Some countries, states, and regions require us by law to collect taxes. Customers located in these locations are charged the appropriate tax rate for any taxable services billed to their account. The taxes that Akamai cloud computing collects are listed on customer invoices. See the Viewing Invoices and Payments section of our Cloud Manager billing guide for more information.

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Pricing and service fees posted publicly, such as our Pricing page and listed in Cloud Manager, don't include taxes.

List of countries and tax rates

Tax rates are subject to change and the most current rate will be used on customer invoices.

* The date when we started to collected taxes in that country.

Canada

Taxes have been collected for customers located in Canada since May 1st, 2022.

United states

Tax rates are subject to change and the most current rate is used when an invoice is generated. Tax is only collected on taxable products, which may vary between regions.

* The date when we started to collected taxes in that region.

Preventing tax collection

Many customers using Akamai cloud computing for business or personal reasons may prefer to have us automatically calculate any required taxes and add them to each invoice. Some registered businesses or organizations may wish to prevent taxes from being added to their invoices. This includes businesses that are tax exempt or businesses that are liable to pay taxes directly to their government's tax agency due to a special tax status or program (like RCM - Reverse Charge Mechanism).

For eligible tax-exempt users in most countries, you can add your VAT or GST tax ID to your account to have taxes removed from your invoices. See Adding a Tax ID below for instructions on how to add your tax ID to your account.

For users within the United States and Canada, you need to submit both your tax ID and state tax exemption or reseller's certificate via a support ticket rather than adding your tax ID to your account. You need to do this before you are eligible to become exempt. Once approved, your tax ID will be added to your account by our team. Note that registered Canadian businesses may become exempt from PST sales tax but will always be billed for GST, HST, and QST sales tax.

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If you are located in one of the countries that require taxes on our services, you are still liable for those taxes. Adding your tax ID does not exempt you from your liability to pay any taxes that have been mandated by your country for our services. Instead, this lets you settle your taxes directly with your government's tax agency.

Adding a Tax ID

To add (or update) your account with a tax ID, follow the instructions below. A tax ID can also be added to an account during the signup process.

1. Log in to Cloud Manager.

2. Navigate to the Account link in the sidebar.

3. Expand the Update Contact Information panel under the Billing Info tab.

4. Enter your tax ID in the Tax ID field.

5. Click on the Save button at the bottom of the Update Contact Information panel.

FAQs

How is my tax location determined?

Your tax location is determined by the contact information you provided during sign up or under the Account page in the Cloud Manager.

How can I change my tax location?

You may update your tax location by navigating to the Account page in Cloud Manager and then expanding the Update Contact Information panel.

My business is tax exempt. How can I stop further taxes from being charged to my account?

If your business or organization is tax exempt, you should add a verifiable tax ID to your account. Once verified, taxes will no longer be added to invoices for customers outside of the United States and Canada. See Preventing Tax Collection. Customers inside the United States and Canada will additionally need to submit any tax exemption certificates or reseller's certificates by Opening a Support Ticket which contains the required information. Registered businesses in Canada will always be billed for GST and HST sales tax. Registered Canadian businesses may become exempt from PST sales tax by submitting a valid tax ID and PST certificate.

How can I review the taxes charged on previous invoices?

To view previous invoices, see the Viewing Invoices and Payments guide. When viewing the invoice, review the Tax column to see the taxes that were charged on each service.

Why is my invoice in USD? Can I get an invoice in another currency?

To keep our pricing stable and consistent, rather than fluctuating with exchange rates, we do not bill in local currency. All invoices are in USD.

What is the Tax ID for my country or province?