I’m not using services but i’m still being charged. How do I stop this?

You pay for any service on your account, even if it is inactive or powered off. To stop additional charges, delete the service. Your next invoice includes any charges accrued during the billing cycle. See Billing overview for more details. The only exception is suspended database clusters; you're not going to be charged for them. To learn more see Suspend a cluster.

My bill is higher than expected. How can I get more information about these charges?

Each bill, including mid-month bills, is available to view as an itemized invoice. These invoices contain a detailed breakdown of your charges. Your invoice lists each service that was on your account during the billing cycle, along with how long it was active, its hourly rate, and its total charge. All invoices are listed in the Billing & Payment History section of Cloud Manager. See Viewing invoices and payments for instructions. A copy of each invoice is also emailed to all users on the account with read and write billing access.

I deleted a service earlier this month. Why was I charged for it now?

Invoices are generated at the beginning of every month and include fees for services used during the previous month. See Billing overview. On your invoice, you can view the dates each service was on the account.

Where can I view the credit available on my account?

Promotional credits from a promo code are visible on the Billing page of Cloud Manager. This credit appears under Promotions, which is visible only when you apply a promo code to your account. Other types of account credits are displayed on the same page under the Account Balance section. A balance that is green indicates the amount of credit on the account. A balance that is red indicates the amount currently past due.

Will my current credit cover my next invoice?

Credits on your account, including promotional credits, apply automatically to your next invoice. To check whether your available credits cover your costs, review your current charges and estimate your usage for the rest of the billing cycle. See the Pricing page for a detailed list of all service fees.

When will I receive my first bill?

Invoices are generated on the first day of each month. For example, if you joined on September 15, you receive your first bill on October 1 for any services used during September. However, if your service fees exceed your account billing threshold, you receive a bill at that time. See Mid-Month Billing.

Can I change my billing date?

Invoices are automatically generated on the first day of each month. Although this schedule cannot be changed, you can contact Support if you want to receive bills more frequently or in smaller increments.

Why did I receive more than one invoice this month?

If your account exceeds its billing threshold, also known as your credit limit, you receive a bill for your accrued charges. For new accounts, this threshold begins at $50 and it automatically adjusted as you continue to use Akamai Cloud services. If you would like this to be adjusted, contact support. See Mid-month billing.

Can I make a payment in advance?

Yes. At any time, you can make a payment on your account. If the payment is greater than any past due amount, it gets stored as a positive account balance. This balance is automatically applied to future invoices. You can estimate your end-of-month costs on the Pricing page and view your account balance on the Billing info page in Cloud Manager. See Making a one-time payment.

Can I make a payment in another currency?

We only accept payments in USD. To pay in another currency, use a credit card or other payment method that supports currency conversion.

What payment methods are currently accepted?

Akamai Cloud accepts all major credit cards, Google Pay, PayPal, and other forms of payment. To view a complete list of all accepted payment methods, see Payment methods.

Why did my card get declined?

A card can be declined for many different reasons. Banks often do not pass along details for declined charges to vendors, like Akamai Cloud. To investigate why your card was declined, contact your bank.

How do I remove a credit card from my account?

You can manage your payment methods, including credit cards, from Cloud Manager. To learn how to remove a credit card, see Remove a payment method. Keep in mind you must have at least one valid payment method on file. If you are attempting to delete your only payment method, you must add a new payment method first.

Can more than one person receive the invoice each month?

Yes, any user with billing access receives copies of invoices. See Check and update user role assignment for details and Adding a user for instructions on creating a user.

How do I adjust the name or company on my invoice?

Your billing contact information is used on each invoice. To update the name, company, address, or tax ID on your invoice, update billing contact information.

How is storage usage calculated?

Storage usage is calculated in binary gigabytes (GB), where 1 GB is 2³⁰ bytes. This unit of measurement is also known as a gibibyte (GiB), defined by the International Electrotechnical Commission (IEC). Similarly, 1 TB is 2⁴⁰ bytes, i.e. 1024 GBs.