Notification channels define how and to whom alert notifications are sent. A notification channel specifies the delivery and recipients, and can be reused across multiple alerts.

Akamai Cloud Pulse provides system-managed notification channels by default, such as the Read-Write Channel that sends email notifications to users in the account with read-write access to the affected entities. Users can also create custom notification channels. All users in the account can view, edit, and delete channels created by themselves or other users.

Notification channels are managed independently of alerts, making it easier to reuse the same notification settings across multiple alerts. Once created, a notification channel appears in the list of channels available when creating or editing a user alert.

View a notification channel

To view a notification channel in Cloud Manager:

1. Log in to Cloud Manager.

2. Expand Monitor in the main menu, and select Alerts.

3. Open the Notification Channels tab to see the list of configured notification channels. The list includes both system-managed and user-created notification channels.

   The summary details for each notification channel include:

   • The name of the notification channel
   • The number of alerts associated with the channel
   • The notification channel type, which reflects the delivery method (currently, only email is supported)
   • The creator of the notification channel (either "system" or a specific user)
   • The date last modified, and who made the change

4. Use the search and sort tools to find the notification channel you want to view.

5. Click the name of the notification channel or select Show Details from the options menu.

A details page appears showing summary information and the list of recipients who will be notified through the channel.

Create a notification channel

Create a custom notification channel to control who receives alert notifications. All users in the account can create notification channels.

To create a notification channel:

1. Log in to Cloud Manager.

2. Expand Monitor in the main menu, and select Alerts.

3. Open the Notification Channels tab.

4. Click Create Channel.

5. Select the type of channel, which reflects the delivery method. Currently, only email is supported.

6. Give your channel a name that reflects the intended recipients.

7. Select up to 10 usernames from the Recipients list.

8. Click Submit.

The notification channel is added to the list of channels available when creating or editing a user alert.

Edit a notification channel

Edit an existing user-created notification channel to change its name or list of recipients. Any changes you make to a notification channel are applied to all alerts using that channel.

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System-managed notification channels can't be edited.

To edit a notification channel:

1. Log in to Cloud Manager.

2. Expand Monitor in the main menu, and select Alerts.

3. Open the Notification Channels tab.

4. Use the search and sort tools to find the notification channel you want to edit.

5. Select Edit from the options menu.

6. Update the channel settings as needed.

7. Click Save.

Delete a notification channel

You can delete user-created notification channels that are no longer needed. A notification channel associated with one or more alerts can't be deleted.

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System-managed notification channels can't be deleted.

To delete a notification channel:

1. Log in to Cloud Manager.

2. Expand Monitor in the main menu, and select Alerts.

3. Open the Notification Channels tab.

4. Use the search and sort tools to find the notification channel you want to delete.

5. Check the Alerts column to ensure that the notification channel is not associated with any alerts. If it is, you will need to remove the notification channel from those alerts before proceeding.

6. Select Delete from the options menu.

7. In the confirmation dialog, type the name of the notification channel and click Delete.