You can create a custom error page that can be styled and branded for your organization with configurable logos and background images. This page is displayed for any authentication failures like access denied or session expired issues. Any error code and error message, error information, and trace ID encountered when a user is unable to log into the Login Portal, will be displayed within your custom error page. You can copy the Trace ID using the copy to clipboard icon and provide it to your organization’s support team to troubleshoot any issues.

Configure a custom error page for the Login Portal

To customize the error page follow this procedure:

1. Log in to Enterprise Center.

2. In the Enterprise Center navigation menu, select Application Access > Identity & Users > Identity Providers.

3. Select the identity provider for which you want to configure a custom error page.

4. Click Login Portal.

   1. Under the Settings tab, upload the Logo and Favicon for your organization.
   2. Under the Color Theme tab, upload a Background image. Click the Error Page link to check the preview page on the right side.

5. Click Save and Deploy, to save the changes and deploy the identity provider.