Every customer is provisioned with an EAA Cloud Directory to provide quick access to applications without Active Directory (AD) integration or to extend third party or contractor access to applications without VPN. By default all users are part of the main Users group. Enterprise Application Access doesn't store or cache passwords for users.

Here are some tasks that you can perform with the cloud directory:

Add users and invite them to the cloud directory

Add and invite, or invite again, users to the EAA service.

Add users to Enterprise Application Access by inviting them to the Cloud Directory. They receive an email with a link to activate their account. If a user is unable to activate their account, the email link may have expired. You cannot check if the link has expired. If you suspect the link has expired, invite the user again.

1. Log in to Enterprise Center.

2. In the Enterprise Center navigation menu, select Application Access > Identity & Users > Directories.

3. Click Cloud Directory.
   The Users page opens.

4. Click Add New User (+).

5. Enter email, first name, and last name.

6. Click Send Invite.
   New users receive an email to create a password and complete their account authorization.

7. Click Save User Changes (✓).
   You can create more groups and add users to various groups for role-based authorization.

8. If the user is unable to activate the account due to an expired email link, you can select Re-invite User from the menu next to the user.
   The user receives an email with an active link to join the cloud directory.

9. To perform a bulk upload, click Bulk Upload Users.
   The Bulk Upload Users dialog appears.

10. Select your CSV file and click Upload.

Add or remove users from the Cloud Directory admins group

Manage the Cloud Directory Admins group. If a user is unable to log in to the ​Akamai​ Enterprise Center, complete this procedure to make sure that the user is part of the Cloud Directory admin group.

1. Log in to Enterprise Center.

2. In the Enterprise Center navigation menu, select Application Access > Identity & Users > Directories.

3. Select Cloud Directory to open it.

4. Click Groups.

5. Locate the Admins group.

6. Click Add/Remove User A list of existing users displays.

7. Filter and select the required user or users from the list. Click Associate.

8. To edit user memberships for the admin group, select or deselect a user or users, and click Associate.

9. Click Save.

Bulk operations for Cloud Directory

Bulk operations like bulk delete users, bulk re-invite users, and bulk group add are available for Cloud Directory in Enterprise Center.

1. Log in to Enterprise Center.
2. In the Enterprise Center navigation menu, select Application Access > Identity & Users > Directories.
3. Select the Cloud Directory.
   On the top right corner, select the relevant bulk operation and follow the on screen guidance to perform the action:
   

a. Delete Users. Allows the admin to delete multiple existing users at once. An alert message is sent indicating the successfully deleted user list and failed to delete user list.
b. Re-invite Users. Allows admin to send password reset/re-invite list to multiple existing users at once. User can verify password reset by logging into the login portal (identity provider) or user can re-register by clicking on the registration link.
c. Add Group. Allows the admin to select multiple existing customers and add them to multiple groups at once.