EAA Client run logs

When EAA Client runs on the end-users machine, it produces logs. The location of the logs differs based on
whether it is a Windows or Mac system.

• Windows computer locations:

C:\Program Files\EAAClient\log\eaaclient.log

C:\Program Files\EAAClient\log\stdout.txt

C:\Program Files\EAAClient\log\stderr.txt

C:\Users\{username}\AppData\Roaming\EAAClient\logs\activity.log

• macOS computer locations:

/opt/wapp/run/eaaclient.log 

/opt/wapp/log/stdout.log

/opt/wapp/log/stderr.log

$HOME/Library/Application Support/EAAClient/logs/activity.log

You can also save and send logs.

• Ubuntu desktop locations:

/opt/wapp/run/eaaclient.log

/opt/wapp/log/stdout.log

/opt/wapp/log/stderr.log

/home/Username/.config/EAAClient/logs/activity.log

EAA Client installation logs

When EAA Client installs on the end-users machine, it produces logs. The location of the logs differs based
on whether it is a Windows or Mac system, and whether it was user-installed or installed by an automated
tool like SCCM.

EAA Client installation logs

• Windows computer locations:

To find the temp folder on a Windows machine, type %temp% in the Run window and click OK.

The Temp folder automatically opens on the laptop.

📘

Note

If an automated tool like System Center Configuration Manager (SCCM) was
used for the installation, the bitrock_installer.txt file may be located in
C:\Users\<USERNAME>\AppData\Local\Temp\bitrock_installer* But if
EAA Client was installed by the user, then it might be in C:\Windows\temp directory.

Collect all the files that start with the names bitrock_installer, EAA, eaa*

• macOS computer locations:

/private/tmp/installbuilder_installer.log

/private/tmp/installbuilder_installer_*.log

/private/tmp/eaacuninstallstdout.log

/private/tmp/eaacuninstallstderr.log