Customize EAA Access Denied Page

After the end-user authenticates into the EAA Login Portal, you might want them to access only certain applications. If the end-user tries to access any other application they are not authorized, you can redirect them to the EAA Access Denied Page which could be customized as well. You can also redirect the user to a specific URL when access is denied to an application. This feature works with Akamai identity provider only.

1. Log in to Enterprise Center.

2. In the Enterprise Center navigation menu, select Application Access > Identity & Users > Identity Providers.

3. Select the identity provider that you want to configure.

4. In Settings > Advanced set On Authorization Failure to Access Denied Page. This will allow an authenticated end-user to be redirected to EAA Access Denied page. By default, you are taken to the My Apps page. You can also provide a custom access denied redirect URL. See Authorization Failure Redirect Options.

5. Click Customize or Login Portal tab. Preview the EAA Access Denied Page with the default theme. You can either use the default version or customize it. To customize it,

6. In the Images section, upload a logo, background image, and favicon for your organization.

7. In the Support section, add the email, and phone number of the system administrator. Also, add a field for the support ticket information in the Access Denied dialog box. When the end-user sees Access Denied dialog, this information is displayed. The end-user can either contact the system administrator by email, phone and provide the support ticket that they have opened requesting access to the application.

8. To customize the EAA Access Denied Page:

Click Add language (+ symbol) and select a language.

Update these values:
a. Access Denied Title. Add a custom denied title.
b. Access Denied Message. Add a custom denied message.
c. Click the Save Language Changes, if done.

9. Click Save and Deploy to deploy the identity provider.

In this example, if you want your end-users to not access the JIRA application but access other applications, you can configure a custom access denied title and access denied message: