Troubleshoot EAA

Troubleshoot any issues with connectors, directories, applications, or certificates.

Prerequisites for troubleshooting any of the EAA assets:

Troubleshoot or debug EAA scheme:

  • Generate reports. Reports provide event and log data for applications, admin events, and SSH audits. See Reports.

  • Document your work. Keep track of what your configuration settings were when the problem occurred, and whether there have been any recent changes. A software update, increase in user traffic, or change in configuration can all cause problems.

  • Isolate the problem. Do not change more than one configuration at a time. If you make multiple changes to your application at once, it will be harder to determine which one caused a problem.

  • Contact support.