Troubleshoot EAA

Troubleshoot any issues with connectors, directories, applications, or certificates.

Prerequisites for troubleshooting any of the EAA assets:

Troubleshoot or debug EAA scheme:

Generate reports. Reports provide event and log data for applications, admin events, and SSH audits. See Reports.
Document your work. Keep track of what your configuration settings were when the problem occurred, and whether there have been any recent changes. A software update, increase in user traffic, or change in configuration can all cause problems.
Isolate the problem. Do not change more than one configuration at a time. If you make multiple changes to your application at once, it will be harder to determine which one caused a problem.
Contact support.