Customize URLs, labels, and recovery code message

Customize the password reset and new user sign up URLs that appear on the Login Portal login page. You can have different URLs for new users who perform self-service activities (like register to the IdP portal on one URL), and for existing users who simply reset their password. Your customized URLs appear as links on the EAA Login Portal login page.

Change the URL for password reset and for new user sign up

  1. Log in to EAA Management Portal.

  2. In the EAA Management Portal navigation menu, select Identity > Identity providers.

  3. Select the identity provider that you want to configure.

  4. In Settings select CUSTOMIZATION.

  5. Configure URLs:

    a. In Reset Password URL enter the URL for the password reset link. For example, if you use ‚ÄčAkamai‚Äč Cloud directory it is https://manage.akamai-access.com/reset. If you use another directory, like AD, enter the URL of the password reset page.

    a. In New user sign up URL enter the URL for the new user sign up link. For example, if you use directory services like AD or LDAP, and your organization has a URL for new user sign up, provide it here.

  6. Click Save and go to MultiFactor.
    To finish your work later click Save and Exit and keep your changes hidden.

  7. Deploy the identity provider.

Customize the labels for the links in the EAA Login Portal

Change the labels' text for password reset and for new user sign up links. These labels appear as links on the Login Portal login page.

  1. Log in to EAA Management Portal.

  2. In the EAA Management Portal navigation menu, select Identity > Identity providers.

  3. Select the identity provider that you want to configure.

  4. In Settings select CUSTOMIZATION.

  5. To change label name:

    a. Click Add Language.

    a. Select your Language.

    a. In Password change label type the label name for the password reset link.

    a. In New user sign up label type the label name for the new user sign up link.

  6. Click Done.

  7. Click Save and go to MultiFactor.
    To finish your work later click Save and Exit and keep your changes hidden.

  8. Deploy the identity provider.

Customize the recovery code message for the administrator

Configure the recovery code message that is sent to the administrator for obtaining the MFA recovery code in the EAA Login Portal for validated users.

  1. Log in to EAA Management Portal.

  2. In the EAA Management Portal navigation menu, select Identity > Identity providers.

  3. Select the identity provider that you want to configure.

  4. In Settings select CUSTOMIZATION.

  5. To change recovery code message:

    a. Click Add Language.

    a. Select your Language.

    a. In Recovery code MFA Admin Message type the new label name for the password reset link.

    a. In New user sign up label type the text you want to be sent to the administrator when a user from your organization needs to use the recovery code.

  6. Click Done.

  7. Click Save and go to MultiFactor.
    To finish your work later click Save and Exit and keep your changes hidden.

  8. Deploy the identity provider.

By default, the pop up message for receiving authentication code is:

Please contact your administrator to get the recovery code. If you already have an unexpired recovery code, please enter below

If you customize the Recovery Code MFA Admin Message field with the message:

Contact admin for alternative admin code

Then your validated users see this message in the Enter authentication code screen:

Contact admin for alternative MFA code

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