Troubleshoot IdPs

Troubleshoot IdP configuration errors from the IdP page

After you deploy the identity provider error messages may appear on the IdP deployment status page. If so, you need to complete configuration. Common configuration issues may include:

  • IdP hostname not configured
  • Certificate not selected or not ready
  • Directories not added or unreachable
  • Unassigned directories
  • MFA set incorrectly
  • Cloud zone configured incorrectly
  • Identity server not specified
  1. Log in to EAA Management Portal.

  2. In the EAA Management Portal navigation menu, select Identity > Identity providers.

  3. On the identity provider card, click Configure Identity Provider, and select DEPLOYMENT.

  4. Click Configure the identity server and complete the configuration.

  5. Deploy the identity provider.

Troubleshoot IdP configuration errors from the application page

Prerequisite:
The identity provider (IdP) is configured and deployed.

When you deploy the application before you complete the identity provider (IdP) configuration, error messages may appear on the application deployment status page. If so, you need to complete configuration, and redeploy your application.

  1. Log in to EAA Management Portal.

  2. In the EAA Management Portal navigation menu, select Applications.

  3. On the application card, click Settings, and select DEPLOYMENT.

  4. Click Deploy the identity server and complete the configuration.

  5. Deploy the identity provider.

  6. Deploy the application.


Did this page help you?