Set up help desk email

Set up a help desk email address to allow your users to contact an administrator inside your organization. Users can contact the help desk in the following situations:

• If an application is configured with multi-factor authentication, user can contact the help desk administrator to chose another authentication method.

• If user receives one-time authentication codes by email, the email message includes the email address of the help desk. User can contact write help desk in case the login was attempted by a malicious user.

1. Log in to EAA Management Portal.

2. In the EAA Management Portal navigation menu, select System > Settings.

3. In Misc > Help Desk Email enter the help desk email address of your administrator.

4. Click Save and exit.