User statuses

On the Users page, you can display a summary panel that groups user accounts by their status. This lets you identify accounts that were blocked or users who still need to enroll in the service. You can also track and monitor users at different phases of the user's life cycle.

See the following definitions of user statuses:

  • Unenrolled. Represents users who were provisioned from an external directory service, but have no associated device. This is a default status for the newly provisioned users.

  • Active. Represents users who enabled their accounts and activated their trusted authentication devices in ‚ÄčAkamai MFA‚Äč. Active users need to have at least one device associated with their account and verify their identity using secondary authentication methods before they can access protected applications.

  • Blocked (Provisioning Disabled). Represents users whose accounts were imported from an external directory and are currently suspended by an automatic provisioning service. These users cannot use the supported authentication methods to authenticate.

  • Have Deactivated Devices. Represents users who unenrolled their mobile devices or had all their authentication devices deactivated by the admin. These users can't enroll new devices in the ‚ÄčAkamai MFA‚Äč service without an admin explicitly deleting or re-activating the devices.

  • Admin Disabled. Represents users whose accounts were disabled by the administrator. These users can't enroll new devices or use any authentication methods to authenticate.