Add a user account manually

Follow this procedure to create a user account manually.

How to

  1. In the Enterprise Center navigation menu, select Multi-factor Authentication > Identity & Users > Users.

  2. Click Add New User (+).

  3. Enter username and click Save.

    A banner confirms that you successfully created a new user account. You are redirected to the page with the user profile.


The username, which is case-sensitive, is the only required information needed to manually add a new user. However, if you want to onboard this user using the email enrollment feature, remember to also add a valid email address to the user's profile in the Settings section.

  1. In Settings, you can optionally enter information, such as the user's full name, last name, email address, and aliases.

  2. Click Save to save all entered data.

    A banner confirms that you successfully updated the account information.