You can unassign a hardware token from a user. This procedure returns it to the list of available tokens that may be assigned to another user.
In the Enterprise Center navigation menu, select Multi-factor Authentication > Identity & Users > Users.
On the Users page, navigate to the user account that you want to unassign a hardware token from and click its username.
The user profile opens.
On the list of devices, find the hardware token that you want to unassign and click Unassign Hardware Token.
The Unassign Hardware Token dialog displays.
Click Yes to unassign the token.
You've just unassigned the hardware token from the user.
The token returned to the list of available tokens and may be reassigned.
See Assign a hardware token to a user to learn how to reassign your hardware token to another user.
Updated 4 months ago