Manage authentication devices from the user profile

You can manage the user's enrolled devices on the user profile page. With this capability, you can, for example, disable an existing device that is no longer used by the user.

How to

1. In the Enterprise Center navigation menu, select Multi-factor Authentication > Identity & Users > Users.

2. On the Users page, navigate to the selected user account and click the user's username.

   The user profile opens.

3. To disabled a device, in Settings, hover over the user's device and click Disable device.
   A banner confirms that you successfully disabled the device.

4. To enable a previously disabled device, in Settings, hover over the user's device and click Enable device. You can only enable devices that have been disabled by you or deleted by the user from their My Devices page.
   A banner confirms that you successfully enabled the device.

5. To delete a device, in Settings, hover over the user's device and click Delete device.

   A banner confirms that you successfully deleted the device.

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If the user removes their account from their ​Akamai MFA​ mobile app, their device becomes non-recoverable and cannot be re-enabled. Instead, you can send them an enrollment email or set an in-line enrollment policy for them to re-enroll in the service.

Manage authentication devices from the device inventory

The Devices page provides you with a centralized view of all devices registered across your organization. From this page, you can manage devices at scale without navigating to individual user profiles.

How to

1. In the Enterprise Center navigation menu, select Multi-factor Authentication > Devices.
2. Optionally, filter the list of devices to find the devices you want to manage.
3. Hover over the device to see available actions for that device:
   1. Click to enable the device.
   2. Click to disable the device.
   3. Click to unassign the hardware token from the user.
   4. Click to delete the device.