Search and filter users in the list

For troubleshooting purposes, you can search and filter users in the users list. Your filtering criteria include the following options:

  • Username. To apply this default criterion, select Username from the Search drop-down list and provide the searched username. This displays the account of the user that you indicated.

  • Last name. To apply this criterion, select Last name from the Search drop-down list, and provide the user’s last name. This displays the account of the user that you indicated.

  • Email. To apply this criterion, select Email from the Search drop-down list, and provide the user’s email address. This displays the account of the user that you indicated.

  • Group. To apply this criterion, select Group from the Search drop-down list, and provide the group’s name. This displays the list of users belonging to the group.

  • Policy. To apply this criterion, select Policy from the Search drop-down list, and provide the policy’s name. This displays the list of user accounts assigned to this policy.

  • Status. To apply this criterion, select Status from the Search drop-down list, and select the status name. This displays the list of user accounts with the status that you selected.

  • All. To apply this criterion, select All from the Search drop-down list, and enter the piece of information that you want to search for. This displays the user accounts matching the data that you provided.

Clicking the down or up arrow in each of these columns lets you sort the data displayed in these columns in ascending or descending order:

  • Username
  • Name. Displayed user accounts are sorted by last name. All user accounts with no last name entry are ordered randomly.
  • Email
  • Status

How to

  1. In the Enterprise Center navigation menu, select Multi-factor Authentication > Identity & Users > Users.

  2. To search, enter the search criteria in Search. For example, to search for the selected user, select Username in the right-hand column, and enter the username. To identify unenrolled users, select Status in the right-hand column, and Unenrolled in the left-hand column. A list of filtered results appears based on the provided search term.

  3. To sort the data displayed in the users' list, click the arrow in one of the following table headers: Username, Name, Email, or Status. This allows you to display the content of the selected column either in alphabetical order or in ascending/descending order.


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