Manage hardware tokens

When assigning hardware tokens to users, it's convenient to keep track of all devices that have been assigned to identify tokens that are still available in the system.

You may also need to add more tokens to the service to replace the broken ones or provide them for new users.

Follow this instruction to learn how you can manage hardware tokens.

Before you begin

You have assigned hardware tokens to a group of users.

How to

  1. In the Enterprise Center navigation menu, select Multi-factor Authentication > General Settings > Settings.

  2. On the Settings page, scroll down to Hardware Tokens.

  3. In Total tokens, you can view all the tokens registered in the service.

  4. In Unassigned tokens, check the total number of unassigned tokens. To export the list of unassigned tokens in csv format, click Download hardware tokens.

  1. To import new hardware tokens to the ​Akamai MFA​ service, do the following:

    1. Create a csv file of the maximum 1MB size. The file needs to contain a header row with these column titles: SerialNumber, SecretKey, TimeInterval. Next, in every column add this information for each new hardware token:

      • SerialNumber. Uniquely identifies each hardware token.
      • SecretKey. Used by the algorithm to generate passcodes.
      • TimeInterval. Time interval at which the hardware token generates new passcodes. During this time the user needs to submit the passcode in the authentication prompt.
    2. Click Add more tokens.

    3. Select your csv file with new hardware tokens, and click Open.

    4. Click Upload.

Depending on the results of the upload process, you can see one of these banners:

  • Successfully uploaded all hardware tokens. This message displays when all new hardware tokens are added to the service.
  • Upload failed for … out of … tokens: duplicates …., existing: ….. See the downloaded csv file for details. This message displays if MFA identifies the following issues with the data included in the csv file:
    • Duplicate tokens. Your csv file contains duplicate entries. Check the downloaded error file to find them.
    • Existing tokens. Your ​Akamai MFA​ service already contains hardware tokens that you’ve been trying to upload again. Check the downloaded error file to find these entries.

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