Customize the enrollment email

Follow this instruction to learn which sections of the enrollment email are editable.


If you want to send the enrollment email to newly provisioned users, make sure that each user has a valid email address in their ‚ÄčAkamai MFA‚Äč user profile. Users who don't have the email field populated, won't receive the enrollment email.

How to

  1. In the Enterprise Center navigation menu, select Multi-factor Authentication > Email Management.

  2. On the Email Management page, click the Customization tab.

  3. In Email customization, edit the following sections of the enrollment email:

    1. In the introductory section, explain the reason why the user has to enroll in ‚ÄčAkamai MFA‚Äč.

    2. In the middle section, explain how the user can enroll using the enrollment link.

    3. In the final section, refer users to your Help desk or IT department that is going to provide support and guidance with encountered issues.

  4. Click outside of the email edition area to save your changes.

    A banner confirms that you successfully updated the email.