Manage users

On the Users page, you can view a list of user accounts configured for your organization. This includes two types of user data:

• User accounts that were added using the SCIM automated provisioning, for example, by synchronizing the Okta or Microsoft Azure directories

• User accounts that were created manually

The Users list allows you to switch to the user profile by clicking the selected username displayed in the Username column. With the user profile, you can view, assign or edit the user's permissions, registered authentication devices, and groups they belong to.

Use the menu provided on the top of the page to perform any of these user actions:

• Search for users. See search and filter user list.

• Perform bulk actions that let you send emails, associate, and dissociate policies in bulk. See send bulk emails to users, associate policies, edit a policy association.

• Add a new user manually. See add a user account manually.

• Upload a csv file that lets you import new user accounts to the service. See upload a csv file.

• Click Download CSV to get the file with the list of user accounts configured in your ​Akamai MFA​ service. The csv file provides you with the user information displayed on the User’s page and the following additional details: the lock status of the user account, the user device’s ID, platform and type.

• Display the administrator's webhelp.

• View the users summary panel with statistics per user status. Provides you with an overview of the users’ population, users' total number, and a number of users who have different statuses in the service.

• Display a brief description of the Users page.

Manage devices

The Devices page provides you with a centralized view of all authentication devices registered across your organization. From this page, you can monitor device status, identify assigned and unassigned devices, and manage devices at scale without navigating to individual user profiles. This page helps you maintain oversight and audit device usage.

You can perform the following actions on the Devices page:

• Filter the list by device type or status.

• Enable, disable, unassign, and delete devices.

• Add new hardware tokens.

• Click to download a file containing the list of all authentication devices in your organization.
  The CSV file includes the following columns: Id, Type, Name, Platform, Status, Created by, Username, User ID, and Created at.