If necessary, an IT administrator can uninstall the client with a networked devices management solution, such as KACE.

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These instructions uninstall ​ETP Client​ only. If you are using the Zero Trust Client, see the Zero Trust Client documentation.

Uninstall ​ETP Client​ on Windows

You can uninstall ​ETP Client​ on Windows with the user interface or with a command line.

If your organization does not allow end users to uninstall ​ETP Client​, you are prompted to enter the entitlement code in the user interface. If you use the command line to uninstall ​ETP Client​ with a management solution, you include the entitlement code in the uninstall command.

Uninstall ​ETP Client​ with Windows 7 user interface

To uninstall ​ETP Client​ on the Windows 7 interface:

1. Click Start.

2. In the search field, enter Add or remove programs.

3. Click Add or remove programs.

4. Select Enterprise Client Connector and click Uninstall.

5. When the confirmation message appears, click Yes to confirm the deletion.

6. If the configuration setting to uninstall ​ETP Client​ on Windows machines is disabled, you are prompted to enter the entitlement code. Enter the entitlement code and click Next.

Uninstall ​ETP Client​ with Windows 10 user interface

To uninstall ​ETP Client​ on the Windows 10 interface:

1. Click Start and select Settings.

2. Click Apps.

3. In the list of apps, locate Enterprise Client Connector.

4. Select Enterprise Client Connector and click Uninstall.

5. Click Uninstall.

6. If the configuration setting to uninstall ​ETP Client​ on Windows machines is disabled, you are prompted to enter the entitlement code. Enter the entitlement code and click Next.

Uninstall ​ETP Client​ with Windows command prompt

To uninstall ​ETP Client​ with Windows command prompt:

1. Open a command prompt as an administrator.

2. If the setting to uninstall ​ETP Client​ on Windows machines is enabled in ​SIA​, enter this command:

   msiexec /x etpclient_<versionNumber>.msi

   where <versionNumber> is the version number of ​ETP Client​.

3. If the setting to uninstall ​ETP Client​ on Windows machines is disabled in ​SIA​, enter this command:

   msiexec /x etpclient_<versionNumber>.msi CODE="<entitlement_code>" /q

   where:

   • <versionNumber> is the version number of ​ETP Client​.

   • <entitlement_code> is the entitlement code.

4. In the prompt confirming the uninstall, click Yes.

Uninstall ​ETP Client​ on Mac

You can complete these steps to uninstall ​ETP Client​ on a Mac.

To uninstall ​ETP Client​ on Mac:

1. Open a terminal.

2. Enter this command and press Enter:

   sudo /Library/Application\ Support/Akamai\ ETP\ Client/uninstall_etpclient