Uninstall ETP Client

If necessary, an IT administrator can uninstall the client with a networked devices management solution, such as KACE.

Uninstall ETP Client on Windows

You can uninstall ETP Client on Windows with the user interface or with a command line.

If your organization does not allow end users to uninstall ETP Client, you are prompted to enter the entitlement code in the user interface. If you use the command line to uninstall ETP Client with a management solution, you include the entitlement code in the uninstall command.

Uninstall ETP Client with Windows 7 user interface

To uninstall ETP Client on the Windows 7 interface:

  1. Click Start.

  2. In the search field, enter Add or remove programs.

  3. Click Add or remove programs.

  4. Select Enterprise Client Connector and click Uninstall.

  5. When the confirmation message appears, click Yes to confirm the deletion.

  6. If the configuration setting to uninstall ETP Client on Windows machines is disabled, you are prompted to enter the entitlement code. Enter the entitlement code and click Next.

Uninstall ETP Client with Windows 10 user interface

To uninstall ETP Client on the Windows 10 interface:

  1. Click Start and select Settings.

  2. Click Apps.

  3. In the list of apps, locate Enterprise Client Connector.

  4. Select Enterprise Client Connector and click Uninstall.

  5. Click Uninstall.

  6. If the configuration setting to uninstall ETP Client on Windows machines is disabled, you are prompted to enter the entitlement code. Enter the entitlement code and click Next.

Uninstall ETP Client with Windows command prompt

To uninstall ETP with Windows command prompt:

  1. Open a command prompt as an administrator.

  2. If the setting to uninstall ETP Client on Windows machines is enabled in ETP, enter this command:

    msiexec /x etpclient_<versionNumber>.msi

    where <versionNumber> is the version number of ETP Client.

  3. If the setting to uninstall ETP Client on Windows machines is disabled in ETP, enter this command:

    msiexec /x etpclient_<versionNumber>.msi CODE="<entitlement_code>" /q

    where:

    • <versionNumber> is the version number of ETP Client.

    • <entitlement_code> is the entitlement code.

  4. In the prompt confirming the uninstall, click Yes.

Uninstall ETP Client on Mac

You can complete these steps to uninstall ETP Client on a Mac.

To uninstall ETP Client on Mac:

  1. Open a terminal.

  2. Enter this command and press Enter:

    sudo /Library/Application\ Support/Akamai\ ETP\ Client/uninstall_etpclient


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