Resolve DNS Forwarder status failures
In Security Connector, you can view the health and traffic statistics of DNS Forwarder.
This table describes health checks that are completed for DNS Forwarder and the mitigation steps that are suggested to resolve a failure. If you cannot resolve an issue, contact Akamai Support.
To view the DNS Forwarder health status, see View DNS Forwarder health status.
|Operation||Description||Resolution to Failure|
|Enterprise Resolver Configuration||Checks to see whether corporate resolvers are configured as Security Connector DNS name servers||Make sure that you configure the corporate resolvers as the Security Connector DNS name servers. For more information, see Configure DNS name servers.|
|Enterprise Resolver Reachability||Checks to see that corporate DNS resolvers are reachable.|
|Akamai DNS Resolver TCP Connectivity||Checks that DNS Forwarder can reach SIA Cloud using TCP||TCP connectivity issues are likely related to your firewall configuration. Confirm that your organization's firewall allows traffic from DNS Forwarder.|
|Akamai DNS Resolver DoT Engine Status||Checks that DNS Forwarder can establish a TLS connection with SIA Cloud for DoT.|
|DNS Resolver Loop Check||Checks that the primary and secondary DNS Forwarders do not send traffic to one another as a result of misconfiguration.|
This operation also confirms that your corporate resolver does not forward requests to DNS Forwarder.
If a loop is detected, the IP address of the server where the loop occurs is listed.
Updated over 1 year ago