Security Connector status

As you configure and use the security connector, the status of the connector appears as part of the System Information that's shown when accessing menus in the console.

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If DNS Forwarder is enabled, the DNS Forwarder status also appears on this screen. If the DNS Forwarder is in an unhealthy state, you can review its overall health and identify where a failure occurs. For more information about DNS Forwarder status, see DNS Forwarder status and View DNS Forwarder health status.

Security Connector status

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Run a ping test

You can run a ping test in the Security Console diagnostics to confirm that Security Connector can reach a specific hostname or IP address. For example, you may do this to confirm that Security Connector can communicate with your corporate resolver.

To run a ping test:

  1. In the Security Connector main menu, press 4 or use the arrow keys to select Run Network Diagnostics and press Enter.
  2. Press 2 or use the arrow keys to select Run Ping Test and press Enter.
  3. Press P to continue with a ping test.
  4. Enter the hostname or IP address of the host you want to ping. Ping test results appear.
  5. After the ping test, press any key to return to the diagnostics menu.

View debug information

You can view the hostnames and IP addresses of Security Connector services. This may be useful if you need to debug an issue with Security Connector. For example, this information is useful when running a ping test.

To view debug information:

  1. In the Security Connector main menu, press 4 or use the arrow keys to select Run Network Diagnostics and press Enter.
  2. Press 3 or use the arrow keys to select View debug information.
  3. Take note of the hostnames and IP addresses that are used for these services:
    • Akamai Management Gateway
    • ETP CAS Service
    • ETP CSI Service
    • ETP DoT Domain

Security Connector status details in ETP

The overall health and status of the Security Connector connector is reported in ETP when you view the connectors on the Security Connector page. An administrator can select to view the status details to see more information about a connector’s health and connection.

These details include:

  • Date and time the status was reported. Time is reported with a 24-hour clock format.
  • CPU load of VM
  • Disk usage of VM
  • DNS Sinkhole status to indicate whether the sinkhole is reachable or not
  • DNS Forwarder status to indicate whether the forwarder is enabled or not
  • DNS Forwarder port
  • For a transparent or explicit proxy, this includes the number of requests that are directed to the proxy, the number of requests that are bypassed, the number of requests that are internal, and the number of requests that were not successful.
  • Total number of reported errors
  • Total number of received queries
  • Total number of queries that are resolved with DoT

These status details are available in ETP with Security Connector 2.7.0 and later.


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