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Grant access to Support

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To troubleshoot or debug an issue, you can grant ​Akamai​ Support (also referred to as "Support" throughout this section) temporary, administrative access to your organization's ​SIA​ configuration.

With the Support Access feature, you can select the amount of time you want to allow our Support to access your organization's ​SIA​ account. These times are available:

  • 1 hour
  • 1 day
  • 1 month
  • 1 year

You can also grant our Support permission to view the DNS, Proxy, and Identity Provider Activity reports. When enabled, our Support can view and filter data in this report. If you grant our Support administrative privileges, this view permission is automatically granted. If you choose not to give our Support administrative privileges, you can grant view permission to the reports.

Grant administrative access to Support

To grant temporary, administrative access to our Support:

  1. In the Threat Protection menu of Enterprise Center, select General Settings > ​Akamai​ Support Access.

  2. In the menu, select one of the following time periods:

    • 1 hour
    • 1 day
    • 1 month
    • 1 year

  3. Click Save.

When Support Access is granted, the Enterprise Center interface shows an icon in the top bar to indicate this feature is currently enabled.

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To revoke access, see Revoke access to Support.

Allow Support to view activity reports

You can allow our Support to view the DNS, Proxy, and Identity Provider Activity reports. With this access, Support can better assist your organization to quickly find resolutions to issues.

If you granted our Support administrator access to your organization’s ​SIA​ configuration, this view permission is also granted.

To allow our Support to view activity reports:

  1. In the Threat Protection menu of Enterprise Center, select General Settings > Support Access.

  2. Enable Allow ​Akamai​ Support to Access Activity Reports.

  3. Click Save.

Revoke access to Support

To revoke access to our Support:

  1. In the Threat Protection menu of Enterprise Center, select General Settings > ​Akamai​ Support Access.

  2. Click Revoke.

Updated almost 3 years ago