Handle lost devices

If a user reports a lost or compromised device, you can revoke ​ETP Client​ on that device. You also may need to do this in situations where an ​ETP Client​ device is no longer in use.

This operation disables the client on a specific device.


If you need to undo a revoke operation, contact ​Akamai​ Support.

To handle lost devices:

  1. In the Threat Protection menu of Enterprise Center, select Clients & Connectors > ​ETP Client​s.

  2. In the Reports tab, locate the machine or device where ​ETP Client​ is installed.

  3. Hover over the installed client and click the trash bin icon.

  4. In the confirmation message, click Yes.