Software rollback

To automatically roll back an ETP Client upgrade across devices, you need to enable the Roll Back ETP Client configuration setting and approve the previous version of the client. A rollback operation is useful when an IT administrator wants to undo an upgrade and return the desktop version of ETP Client to its previously approved state.

By default, this setting is disabled. Depending on whether the rollback setting is enabled or disabled, this applies:

  • When enabled and the previous version is approved, any ETP Client that was upgraded to the latest version is rolled back. If you do not approve the previous client version, the rollback does not occur.

  • When disabled, you cannot roll back ETP Client to the previous version.

    If you approve the previous version, any device that was not yet upgraded to the latest ETP Client version does not upgrade.

Rollback is available with ETP Client version 2.1.0. You cannot roll back to a version that is earlier than 2.1.0

Roll back an ETP Client upgrade

If you need to roll back an ETP Client upgrade, you approve the previous version of the client. This removes the approval associated with the upgrade. You can then enable the Roll Back ETP Client setting in the ETP Client Configuration tab. Roll back is available with version 2.1.0 and later. You cannot roll back to a version that is earlier than 2.1.0.

You need to be an ETP administrator or a delegated administrator to perform this task.

To roll back an upgrade:

  1. In the Threat Protection menu of Enterprise Center, select Clients & Connectors > ETP Clients.

  2. Approve the previous ETP Client version:

    1. In the Versions Management tab, locate the file for your operating system. Depending on your operating system, you can also click the Win or Mac tabs to filter ETP Client versions.

    2. Hover over the client and click the Approve icon.

  3. For the version that you approved, select how you want to update the ETP Client software. You can select one of these options:

    • On Demand. End users are prompted to upgrade ETP Client. They can select to be reminded about the update in 1, 3, or 7 days.

    • Force Upgrade. ETP Client automatically upgrades. This option does not require that the end user start the update process.

  4. Click the Configuration tab.

  5. Enable Roll Back ETP Client.

  6. Click Save.

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