ETP Client reports

Filter ‚ÄčETP Client‚Äč data by date range

You can filter ‚ÄčETP Client‚Äč data that is reported to ‚ÄčSIA‚Äč by date range. These date ranges are available:

  • Latest
  • Last Day
  • Last Month
  • All

By default, ‚ÄčSIA‚Äč displays the latest data or the data that was reported within the 10 minute reporting time.

To filter client data by date range:

  1. In the Threat Protection menu of Enterprise Center, select Clients & Connectors > ‚ÄčETP Client‚Äčs.

  2. To change the date range, in the Data range, select a date range:

    • Select Latest to show the latest data.

    • Select Last Day to view data from the current day.

    • Select Last Month to view data from the current month.

    • Select All to view all data for all date ranges.

‚ÄčETP Client‚Äč CSV report

While ‚ÄčETP Client‚Äč reports in the ‚ÄčSIA‚Äč user interface provide an overview of installed ‚ÄčETP Client‚Äč versions and the errors of these clients in the network, you can also download the ‚ÄčETP Client‚Äč CSV report to view detailed information about clients in your network. This report includes additional information such as the time the software was installed on end user devices and the overall status of the client. ‚ÄčETP Client‚Äč communicates its status to ‚ÄčSecure Internet Access Enterprise‚Äč every 10 minutes. As a result, a report with new data is available for download every 10 minutes.

DataDescription
nameName assigned to the device where ‚ÄčETP Client‚Äč is installed.
registered timeExact date and time when ‚ÄčETP Client‚Äč was installed and started working.
blacklistedIndicates with a TRUE or FALSE value whether ‚ÄčETP Client‚Äč is blacklisted.
Note: If a client is blacklisted (TRUE), it does not receive traffic.

A client is blacklisted only if an ‚ÄčSIA‚Äč administrator contacts ‚Äč‚ÄčAkamai‚Äč‚Äč to blacklist it.
softwareVersion of ‚ÄčETP Client‚Äč
macMAC address of the device where ‚ÄčETP Client‚Äč is installed.
reported stateStatus of ‚ÄčETP Client‚Äč. To understand the statuses that appear in this column, see ‚ÄčETP Client‚Äč statuses.
reported timeDate and time when the status was reported.

Download ‚ÄčETP Client‚Äč CSV report

While you can view graphs on the ‚ÄčETP Client‚Äč tab to see installed clients and client errors, ‚ÄčSIA‚Äč administrators can also download a CSV to view additional information. The CSV reports the status, MAC address of the device, and more.

To download the ‚ÄčETP Client‚Äč CSV report:

  1. In the Threat Protection menu of Enterprise Center, select Clients & Connectors > ‚ÄčSIA‚Äč Clients.

  2. Make sure the Reports subtab is selected.

  3. To filter data, select a period of time from the Date Range menu.

  4. Click the download icon. The CSV is downloaded to wherever your browser saves downloaded files.

‚ÄčETP Client‚Äč statuses

If ‚ÄčETP Client‚Äč shows a Not Protected status, end user computers are not protected by the client. This table describes each Not Protected status that can appear in the report and the steps to resolve these issues.

‚ÄčSIA‚Äč Client Status / Reported StateDescriptionResolution Steps
OtherIndicates there is a problem with your ‚ÄčSIA‚Äč contract or account.Contact your ‚ÄčAkamai‚Äč
representative.
Disabled by userIndicates that the end user disabled ‚ÄčETP Client‚Äč on their computer.

The Disable option is available to end users only when the End User Control setting for ‚ÄčETP Client‚Äč is enabled in ‚ÄčSIA‚Äč. If this option is disabled, end users cannot enable or disable the client on their computer.
If you do not want end users to disable ‚ÄčETP Client‚Äč, disable the End User Control setting:

  1. In the Enterprise Center navigation menu, select Clients & Connectors > ‚ÄčETP Client‚Äčs.

  2. Click the Configuration tab.

  3. Disable the End User Control switch.

Disabled by adminIndicates that an administrator in ‚ÄčSIA‚Äč disabled ‚ÄčETP Client‚Äč on all computers in your network.To enable ‚ÄčETP Client‚Äč in your network:

  1. In the Enterprise Center navigation menu, select Clients & Connectors > ‚ÄčETP Client‚Äčs.

  2. Click the Configuration tab.

  3. Click Enable ‚ÄčETP Client‚Äč.

Blacklisted by adminIndicates ‚ÄčETP Client‚Äč was revoked by an administrator in ‚ÄčSIA‚Äč. For more information, see Handle lost devices.If you need to set up ‚ÄčETP Client‚Äč on a device after completing the revoke action, you need to uninstall ‚ÄčETP Client‚Äč and then install it again on the user‚Äôs device.
Software version not supportedIndicates ‚ÄčETP Client‚Äč version is no longer supported.To download a supported version:

  1. In the Enterprise Center navigation menu, select Clients & Connectors > ‚ÄčETP Client‚Äčs.

  2. In the Versions Management tab, locate the file for your operating system. Depending on your operating system, you can also click the Win or Mac tabs to filter ‚ÄčETP Client‚Äč versions.

  3. Hover over the latest version of the client for your operating system and click the download icon.

  4. If you download a version that is later than 1.2.2, ‚ÄčETP Client‚Äč can be automatically upgraded.
Software upgrade failureIndicates an error occurred during the automatic upgrade process and as a result, the ‚ÄčETP Client‚Äč upgrade did not complete.Contact ‚ÄčAkamai‚Äč Support.
Health Check FailureIndicates an internal error occurred. This status is likely temporary.Wait ten minutes and download a new CSV report to view the latest status. If the status has not changed after downloading multiple reports, contact ‚ÄčAkamai‚Äč Support.
External service failureIndicates there is an external error that is preventing connectivity with ‚ÄčSIA‚Äč.Confirm that your firewall and network is working properly. Resolve any connectivity issues.

Specific ports are required to allow the client to communicate with ‚ÄčSIA‚Äč. See Update enterprise firewall, on-premise proxy, and allowlists.

If 10 minutes have not passed since you generated the last report, wait 10 minutes and download a new CSV report. Check the status of the client to confirm that the status changed.
Authentication failureIndicates an authentication error occurred in the backend and as a result, ‚ÄčETP Client‚Äč is not authorized to communicate with ‚ÄčSIA‚Äč.Make sure that your enterprise firewall is configured to allow communication between the client and ‚ÄčSIA‚Äč. See Update enterprise firewall, on-premise proxy, and allowlists.

If this doesn‚Äôt resolve the issue, contact ‚ÄčAkamai‚Äč
Support