ETP Client reports

These reports apply to ​ETP Client​ only. They do not apply to Zero Trust Client. For more information on Zero Trust Client, see Zero Trust Client.

Filter ​ETP Client​ data by date range

You can filter ​ETP Client​ data that is reported to ​SIA​ by date range. These date ranges are available:

  • Latest
  • Last Day
  • Last Month
  • All

By default, ​SIA​ displays the latest data or the data that was reported within the 10 minute reporting time.

To filter client data by date range:

  1. In the Threat Protection menu of Enterprise Center, select Clients & Connectors > ​ETP Client​s.

  2. To change the date range, in the Data range, select a date range:

    • Select Latest to show the latest data.

    • Select Last Day to view data from the current day.

    • Select Last Month to view data from the current month.

    • Select All to view all data for all date ranges.

​ETP Client​ CSV report

While ​ETP Client​ reports in the ​SIA​ user interface provide an overview of installed ​ETP Client​ versions and the errors of these clients in the network, you can also download the ​ETP Client​ CSV report to view detailed information about clients in your network. This report includes additional information such as the time the software was installed on end user devices and the overall status of the client. ​ETP Client​ communicates its status to ​Secure Internet Access Enterprise​ every 10 minutes. As a result, a report with new data is available for download every 10 minutes.

nameName assigned to the device where ​ETP Client​ is installed.
registered timeExact date and time when ​ETP Client​ was installed and started working.
blacklistedIndicates with a TRUE or FALSE value whether ​ETP Client​ is blacklisted.
Note: If a client is blacklisted (TRUE), it does not receive traffic.

A client is blacklisted only if an ​SIA​ administrator contacts ​​Akamai​​ to blacklist it.
softwareVersion of ​ETP Client​
macMAC address of the device where ​ETP Client​ is installed.
reported stateStatus of ​ETP Client​. To understand the statuses that appear in this column, see ​ETP Client​ statuses.
reported timeDate and time when the status was reported.

Download ​ETP Client​ CSV report

While you can view graphs on the ​ETP Client​ tab to see installed clients and client errors, ​SIA​ administrators can also download a CSV to view additional information. The CSV reports the status, MAC address of the device, and more.

To download the ​ETP Client​ CSV report:

  1. In the Threat Protection menu of Enterprise Center, select Clients & Connectors > ​SIA​ Clients.

  2. Make sure the Reports subtab is selected.

  3. To filter data, select a period of time from the Date Range menu.

  4. Click the download icon. The CSV is downloaded to wherever your browser saves downloaded files.

​ETP Client​ statuses

If ​ETP Client​ shows a Not Protected status, end user computers are not protected by the client. This table describes each Not Protected status that can appear in the report and the steps to resolve these issues.

​SIA​ Client Status / Reported StateDescriptionResolution Steps
OtherIndicates there is a problem with your ​SIA​ contract or account.Contact your ​Akamai​
Disabled by userIndicates that the end user disabled ​ETP Client​ on their computer.

The Disable option is available to end users only when the End User Control setting for ​ETP Client​ is enabled in ​SIA​. If this option is disabled, end users cannot enable or disable the client on their computer.
If you do not want end users to disable ​ETP Client​, disable the End User Control setting:

  1. In the Enterprise Center navigation menu, select Clients & Connectors > ​ETP Client​s.

  2. Click the Configuration tab.

  3. Disable the End User Control switch.

Disabled by adminIndicates that an administrator in ​SIA​ disabled ​ETP Client​ on all computers in your network.To enable ​ETP Client​ in your network:

  1. In the Enterprise Center navigation menu, select Clients & Connectors > ​ETP Client​s.

  2. Click the Configuration tab.

  3. Click Enable ​ETP Client​.

Blacklisted by adminIndicates ​ETP Client​ was revoked by an administrator in ​SIA​. For more information, see Handle lost devices.If you need to set up ​ETP Client​ on a device after completing the revoke action, you need to uninstall ​ETP Client​ and then install it again on the user’s device.
Software version not supportedIndicates ​ETP Client​ version is no longer supported.To download a supported version:

  1. In the Enterprise Center navigation menu, select Clients & Connectors > ​ETP Client​s.

  2. In the Versions Management tab, locate the file for your operating system. Depending on your operating system, you can also click the Win or Mac tabs to filter ​ETP Client​ versions.

  3. Hover over the latest version of the client for your operating system and click the download icon.

  4. If you download a version that is later than 1.2.2, ​ETP Client​ can be automatically upgraded.
Software upgrade failureIndicates an error occurred during the automatic upgrade process and as a result, the ​ETP Client​ upgrade did not complete.Contact ​Akamai​ Support.
Health Check FailureIndicates an internal error occurred. This status is likely temporary.Wait ten minutes and download a new CSV report to view the latest status. If the status has not changed after downloading multiple reports, contact ​Akamai​ Support.
External service failureIndicates there is an external error that is preventing connectivity with ​SIA​.Confirm that your firewall and network is working properly. Resolve any connectivity issues.

Specific ports are required to allow the client to communicate with ​SIA​. See Update enterprise firewall, on-premise proxy, and allowlists.

If 10 minutes have not passed since you generated the last report, wait 10 minutes and download a new CSV report. Check the status of the client to confirm that the status changed.
Authentication failureIndicates an authentication error occurred in the backend and as a result, ​ETP Client​ is not authorized to communicate with ​SIA​.Make sure that your enterprise firewall is configured to allow communication between the client and ​SIA​. See Update enterprise firewall, on-premise proxy, and allowlists.

If this doesn’t resolve the issue, contact ​Akamai​