These reports apply to ETP Client only. They do not apply to Zero Trust Client. For more information on Zero Trust Client, see Zero Trust Client.
You can filter ETP Client data that is reported to SIA by date range. These date ranges are available:
- Last Day
- Last Month
By default, SIA displays the latest data or the data that was reported within the 10 minute reporting time.
To filter client data by date range:
In the Threat Protection menu of Enterprise Center, select Clients & Connectors > ETP Clients.
To change the date range, in the Data range, select a date range:
Select Latest to show the latest data.
Select Last Day to view data from the current day.
Select Last Month to view data from the current month.
Select All to view all data for all date ranges.
While ETP Client reports in the SIA user interface provide an overview of installed ETP Client versions and the errors of these clients in the network, you can also download the ETP Client CSV report to view detailed information about clients in your network. This report includes additional information such as the time the software was installed on end user devices and the overall status of the client. ETP Client communicates its status to Secure Internet Access Enterprise every 10 minutes. As a result, a report with new data is available for download every 10 minutes.
|name||Name assigned to the device where ETP Client is installed.|
|registered time||Exact date and time when ETP Client was installed and started working.|
|blacklisted||Indicates with a TRUE or FALSE value whether ETP Client is blacklisted.|
Note: If a client is blacklisted (TRUE), it does not receive traffic.
A client is blacklisted only if an SIA administrator contacts Akamai to blacklist it.
|software||Version of ETP Client|
|mac||MAC address of the device where ETP Client is installed.|
|reported state||Status of ETP Client. To understand the statuses that appear in this column, see ETP Client statuses.|
|reported time||Date and time when the status was reported.|
While you can view graphs on the ETP Client tab to see installed clients and client errors, SIA administrators can also download a CSV to view additional information. The CSV reports the status, MAC address of the device, and more.
To download the ETP Client CSV report:
In the Threat Protection menu of Enterprise Center, select Clients & Connectors > SIA Clients.
Make sure the Reports subtab is selected.
To filter data, select a period of time from the Date Range menu.
Click the download icon. The CSV is downloaded to wherever your browser saves downloaded files.
If ETP Client shows a Not Protected status, end user computers are not protected by the client. This table describes each Not Protected status that can appear in the report and the steps to resolve these issues.
|SIA Client Status / Reported State||Description||Resolution Steps|
|Other||Indicates there is a problem with your SIA contract or account.||Contact your Akamai|
|Disabled by user||Indicates that the end user disabled ETP Client on their computer.|
The Disable option is available to end users only when the End User Control setting for ETP Client is enabled in SIA. If this option is disabled, end users cannot enable or disable the client on their computer.
|If you do not want end users to disable ETP Client, disable the End User Control setting:|
|Disabled by admin||Indicates that an administrator in SIA disabled ETP Client on all computers in your network.||To enable ETP Client in your network:|
|Blacklisted by admin||Indicates ETP Client was revoked by an administrator in SIA. For more information, see Handle lost devices.||If you need to set up ETP Client on a device after completing the revoke action, you need to uninstall ETP Client and then install it again on the user’s device.|
|Software version not supported||Indicates ETP Client version is no longer supported.||To download a supported version:|
If you download a version that is later than 1.2.2, ETP Client can be automatically upgraded.
|Software upgrade failure||Indicates an error occurred during the automatic upgrade process and as a result, the ETP Client upgrade did not complete.||Contact Akamai Support.|
|Health Check Failure||Indicates an internal error occurred. This status is likely temporary.||Wait ten minutes and download a new CSV report to view the latest status. If the status has not changed after downloading multiple reports, contact Akamai Support.|
|External service failure||Indicates there is an external error that is preventing connectivity with SIA.||Confirm that your firewall and network is working properly. Resolve any connectivity issues.|
Specific ports are required to allow the client to communicate with SIA. See Update enterprise firewall, on-premise proxy, and allowlists.
If 10 minutes have not passed since you generated the last report, wait 10 minutes and download a new CSV report. Check the status of the client to confirm that the status changed.
|Authentication failure||Indicates an authentication error occurred in the backend and as a result, ETP Client is not authorized to communicate with SIA.||Make sure that your enterprise firewall is configured to allow communication between the client and SIA. See Update enterprise firewall, on-premise proxy, and allowlists.|
If this doesn’t resolve the issue, contact Akamai
Updated 9 months ago