API
  1. Support
  2. Support tickets

Open a support ticket

post
https://api.linode.com//support/tickets

Open a support ticket. A ticket can only target a single, specific entity. For example, for an issue with a specific Linode, open a ticket and target it using its linode_id. Leave all other entities out of the request or set them to null.

Permissions and scopes

To call this operation, you need permissions, based on the model you're using:

  • OAuth scopes. Your user needs these scopes assigned. Learn more.

    • Scopes: account:read_write

CLI

linode-cli tickets create \
  --description "I'm having trouble setting the root password on my Linode. I tried following the instructions but something is not working and I'm not sure what I'm doing wrong. Can you please help me figure out how I can reset it?" \
  --linode_id 123 \
  --summary "Having trouble resetting root password on my Linode"

Learn more

Path Params
string
enum
required

Enum Call either the v4 URL, or v4beta for operations still in Beta.

Allowed:
Body Params
string | null

The name of an Object Storage bucket entity for this ticket. Run the List Object Storage buckets operation and store the label for the target bucket. You also need to provide the specific region where the bucket is located.

integer | null

The ID of the Managed Database entity for the ticket. Run the List Managed Databases operation and store the id for the target database.

string
required
length between 1 and 65000

The full details of the issue or question.

integer | null

The ID of the domain entity for the ticket. Run the List domains operation and store the id for the target domain.

integer | null

The ID of the Firewall entity for the ticket. Run the List a Linode's firewalls operation and store the id for the target Linode firewall.

integer | null

The ID of the Linode entity for the ticket. Run the List Linodes operation and store the id for the target Linode.

integer | null

The ID of the Linode Kubernetes Engine (LKE) cluster entity for the ticket. Run the List Kubernetes clusters operation and store the id for the target LKE cluster.

integer | null

The ID of the Longview client entity for the ticket. Run the List Longview clients operation and store the id for the target client.

boolean
Defaults to false

Whether this ticket is related to a managed service. If true, the following constraints apply:

  • You can't provide an entity, such as a linode_id or bucket with this request.

  • Your account needs a managed service enabled.

integer | null

The ID of the NodeBalancer entity for the ticket. Run the List NodeBalancers operation and store the id for the target NodeBalancer.

string | null

The ID of the region where this ticket's target entity resides. This only applies to tickets for a vlan or an Object Storage bucket.

📘

Set this to the clusterId for a legacy Object Storage bucket.

integer | null
enum
Defaults to null

The severity of the issue. A value of 1 indicates a major issue, 2 indicates a moderate priority issue, and 3 is a low priority issue. Your account may not have access to set this value. Talk to your Akamai account team for more details.

Allowed:
string
required
length between 1 and 64

The summary or title for this support ticket.

string | null

The label of the VLAN entity for the ticket. Run the List VLANs operation and store the id for the target VLAN. You also need to provide the specific region where the VLAN is located.

integer | null

The ID of the volume entity for the ticket. Run the List volumes operation and store the id for the target volume.

integer | null

The ID of the VPC entity for the ticket. Run the List VPCs operation and store the id for the target VPC.

Responses

Response body
object
attachments
array of strings

Read-only A list of filenames representing attached files associated with this ticket.

attachments
boolean

Whether the ticket can be closed.

date-time | null

Filterable, Read-only When this ticket was closed.

string
length between 1 and 65000

Read-only The full details of the issue or question.

entity
object | null

Read-only The ticket was opened for this entity. An entity represents a specific object you've created, such as a Linode or a Managed Database.

integer

Read-only The unique ID for this ticket's entity. Empty if the targeted entity doesn't use an id.

string

Read-only The current label of this entity.

string
enum

Read-only The type of entity.

database domain firewall linode lkecluster managed_service nodebalancer vlan volume vpc

string

Read-only The URL where you can access the entity. If this is a relative URL, it's relative to the domain for the entity.

string

Read-only The Gravatar ID of the user who opened this ticket.

integer

Read-only The ID of the support ticket.

date-time

Filterable, Read-only When this ticket was created.

string

Filterable, Read-only The user who opened this ticket.

string | null
enum

Read-only The severity of this ticket.

low moderate major

string
enum

Filterable, Read-only The current status of this ticket.

closed new open

string
length between 1 and 64

Read-only The summary or title for this ticket.

date-time

Filterable, Read-only When this ticket was last updated.

string | null

Read-only The user who last updated this ticket.

Updated about 1 month ago

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Updated about 1 month ago

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