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Open a support ticket

post
https://api.linode.com//support/tickets

Open a support ticket. A ticket can only target a single, specific entity. For example, for an issue with a specific Linode, open a ticket and target it using its linode_id. Leave all other entities out of the request or set them to null.

​

linode-cli tickets create \
  --description "I'm having trouble setting the root password on my Linode. I tried following the instructions but something is not working and I'm not sure what I'm doing wrong. Can you please help me figure out how I can reset it?" \
  --linode_id 123 \
  --summary "Having trouble resetting root password on my Linode"

<https://techdocs.akamai.com/cloud-computing/docs/getting-started-with-the-linode-cli>
account:read_write

<https://techdocs.akamai.com/linode-api/reference/get-started#oauth>
Path Params
string
enum
required

Enum Call either the v4 URL, or v4beta for operations still in Beta.

Allowed:
Body Params
string | null

The name of an Object Storage bucket entity for this ticket. Run the List Object Storage buckets operation and store the label for the target bucket. You also need to provide the specific region where the bucket is located.

integer | null

The ID of the Managed Database entity for the ticket. Run the List Managed Databases operation and store the id for the target database.

string
required
length between 1 and 65000

The full details of the issue or question.

integer | null

The ID of the domain entity for the ticket. Run the List domains operation and store the id for the target domain.

integer | null

The ID of the Firewall entity for the ticket. Run the List a Linode's firewalls operation and store the id for the target Linode firewall.

integer | null

The ID of the Linode entity for the ticket. Run the List Linodes operation and store the id for the target Linode.

integer | null

The ID of the Linode Kubernetes Engine (LKE) cluster entity for the ticket. Run the List Kubernetes clusters operation and store the id for the target LKE cluster.

integer | null

The ID of the Longview client entity for the ticket. Run the List Longview clients operation and store the id for the target client.

boolean
Defaults to false

Whether this ticket is related to a managed service. If true, the following constraints apply:

  • You can't provide an entity, such as a linode_id or bucket with this request.

  • Your account needs a managed service enabled.

integer | null

The ID of the NodeBalancer entity for the ticket. Run the List NodeBalancers operation and store the id for the target NodeBalancer.

string | null

The ID of the region where this ticket's target entity resides. This only applies to tickets for a vlan or an Object Storage bucket.

📘

Set this to the clusterId for a legacy Object Storage bucket.

integer | null
enum
Defaults to null

The severity of the issue. A value of 1 indicates a major issue, 2 indicates a moderate priority issue, and 3 is a low priority issue. Your account may not have access to set this value. Talk to your Akamai account team for more details.

Allowed:
string
required
length between 1 and 64

The summary or title for this support ticket.

string | null

The label of the VLAN entity for the ticket. Run the List VLANs operation and store the id for the target VLAN. You also need to provide the specific region where the VLAN is located.

integer | null

The ID of the volume entity for the ticket. Run the List volumes operation and store the id for the target volume.

integer | null

The ID of the VPC entity for the ticket. Run the List VPCs operation and store the id for the target VPC.

Responses

Updated about 1 month ago

Language
Credentials
Response 
Click Try It! to start a request and see the response here! Or choose an example:
application/json
Updated about 1 month ago