Incompatible products and features

Certain ​Akamai​ products may affect how images appear on your website, despite your Image and Video Manager policies and settings.

If you use any of these products, review this guidance before you get started with Image and Video Manager.

Adaptive Image Compression

Adaptive Image Compression is not compatible with Image and Video Manager and must be disabled for Image and Video Manager to work.

Image Converter

Image Converter is not compatible with Image and Video Manager and must be disabled for Image and Video Manager to work.

Application Load Balancer

Application Load Balancer is not compatible with Image and Video Manager and must be disabled for Image and Video Manager to work.

Phased Release

Phased Release is not compatible with Image and Video Manager and must be disabled for Image and Video Manager to work.

Audience Segmentation

Audience Segmentation is not compatible with Image and Video Manager and must be disabled for Image and Video Manager to work.

Kona Site Defender

Kona Site Defender is compatible with Image and Video Manager. However, if the rate controls for any firewall policies are set to Deny, they could block the image server.

All of your rate policies must allowlist Image and Video Manager server IPs. If you have existing rate policies in use, edit them before you enable Image and Video Manager. When you do so, or when you create a new rate policy, go to the Match Criteria section, click Add, select Network List and does not match, and then select the Image and Video Manager Servers network list. Refer to the Kona Site Defender product documentation for specific configuration instructions.