Troubleshoot notification messages
Review the information here to help troubleshoot some of the warning and error messages you may see in the notification bar at the top of the IAS UI.
If more than one message is displayed at the same time, the most severe message is shown first.
Message | Color | Troubleshooting |
---|---|---|
The IAS client may be shut down. | Red | Re-launch the IAS client. |
One or more listening IP/ports are exhibiting the following performance problem: | Red | Check the relevant row in the instance table and take appropriate action. After you address the performance issue, click Retry. |
The IAS client install seems to be broken. Please re-install. | Red | Reinstall the IAS client. If this message appears again, contact your Akamai representative with the log files. |
IAS client replied with HTTP response code and message: | Red | Re-launch the IAS client and refresh the UI web page. |
It seems that the IAS client has been updated. Please refresh this page to get the full effects of the update. | Blue | Refresh the UI web page. |
One or more listening IP/ports are exhibiting the following performance problem(s): | Blue | Check the relevant row in the instance table and take appropriate action. After you address the performance issue, click Retry. |
The IAS client is having trouble contacting essential back-end services. Please check that the Internet connection is working properly. (error [819 or 825]) [Retry] | Blue | Check your firewall settings. You can also try to request the back-end service with a browser. |
The IAS client is having trouble reading from or writing to the to disk. A re-install may be necessary. | Blue | This might be a form of disk problem or a file permission problem. Re-install IAS to fix this issue. |
The IAS client is having trouble contacting essential back-end services. Please check that the Internet connection is working properly. (error [819 through to 826]) [Retry] | Blue | The IAS client could not retrieve essential files or documents from a back-end server. This might be because of an issue with the Internet connection on the machine running IAS. One of the following error codes appear: 819 and 820. DNS lookup of essential IAS back-end service failed. Check the Internet connection of the machine running IAS. |
The IAS client is having trouble getting information from essential back-end services. Contact Akamai technical support. | Blue | This might indicate a problem with the back-end server than the IAS client. Unless, the IAS client is trying to access the wrong service. |
Updated 8 months ago