Troubleshoot notification messages

Review the information here to help troubleshoot some of the warning and error messages you may see in the notification bar at the top of the IAS UI.

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If more than one message is displayed at the same time, the most severe message is shown first.

Message

Color

Troubleshooting

The IAS client may be shut down.

Red

Re-launch the IAS client.

One or more listening IP/ports are exhibiting the following performance problem:

Red

Check the relevant row in the instance table and take appropriate action. After you address the performance issue, click Retry.

The IAS client install seems to be broken. Please re-install.

Red

Reinstall the IAS client. If this message appears again, contact your Akamai representative with the log files.

IAS client replied with HTTP response code and message:

Red

Re-launch the IAS client and refresh the UI web page.
If this message appears again, contact your Akamai representative with the log files.

It seems that the IAS client has been updated. Please refresh this page to get the full effects of the update.

Blue

Refresh the UI web page.

One or more listening IP/ports are exhibiting the following performance problem(s):

Blue

Check the relevant row in the instance table and take appropriate action. After you address the performance issue, click Retry.

The IAS client is having trouble contacting essential back-end services. Please check that the Internet connection is working properly. (error [819 or 825]) [Retry]

Blue

Check your firewall settings. You can also try to request the back-end service with a browser.

The IAS client is having trouble reading from or writing to the to disk. A re-install may be necessary.

Blue

This might be a form of disk problem or a file permission problem. Re-install IAS to fix this issue.
Also, check file permissions of the folder that the IAS uses to store the configuration files (located in the ProgramDataDir folder).

The IAS client is having trouble contacting essential back-end services. Please check that the Internet connection is working properly. (error [819 through to 826]) [Retry]

Blue

The IAS client could not retrieve essential files or documents from a back-end server. This might be because of an issue with the Internet connection on the machine running IAS.
A text message and a Retry button appears. Click this button to retry the operation.

One of the following error codes appear:

819 and 820. DNS lookup of essential IAS back-end service failed.
821 and 822. TCP connection to essential IAS back-end service timed out.
823 and 824 Security error while contacting essential IAS back-end service.
825 and 826. Unable to reach essential IAS back-end service.
To troubleshoot these errors:

Check the Internet connection of the machine running IAS.
For error codes 823 and 824, after you ensure that the Internet connection is working correctly, re-install the IAS client.
If the issue persists, it might be related to the back-end server. Contact your Akamai representative with the error code displayed.

The IAS client is having trouble getting information from essential back-end services. Contact Akamai technical support.

Blue

This might indicate a problem with the back-end server than the IAS client. Unless, the IAS client is trying to access the wrong service.
The errors listed to the left indicates what might be wrong with the back-end service.


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