Too many requests on a SaaS configuration have no customer-id

This alert notifies you when the percentage of requests to the origin server fails due to having no Customer-ID defined.

You can set this alert to monitor one group.

Available for

  • Ion Express
  • Ion Media Advanced
  • Ion Premier
  • Ion Standard
  • Terra Alta Enterprise Accelerator
  • Web Application Accelerator

Notification time

  • New Alert - The condition is present for four to six hours.
  • Alert Cleared - The condition is cleared for two to four hours.

Threshold configuration

You need to set:

  • A type of traffic to be monitored (Secure, Non-Secure, or Either Non-Secure or Secure).

  • The percentage of failed origin server requests because of having no Customer-ID.


Follow the instructions from the Troubleshooting section on the alert's page.