Device details

The device page lets you access the specific device's profile with detailed information about device posture and client health. You can also track device posture changes, request and download client logs, and change log level.

How to

Log in to Control Center.
In the Account menu, select the account or contract you need.
Go to ☰ > ENTERPRISE SECURITY > Enterprise Center.
Select Application Access or Threat Protection from the navigation menu, depending on which one is available to you. If both are available, select either one.
Go to Clients & Connectors > Akamai Zero Trust Clients.
Akamai Zero Trust Clients inventory opens.
In the client table, find and click a Hostname/ID to see its detailed information.
The device page opens.

Device

In the Device tab you can view the following information:

Information	Description
Last Signal Update	Timestamp of the most recent ZTC signal update received from the device.
Client version	ZTC version currently installed on the device.
Remote Access	Access status of the device.
Threat Protection	Threat Protection status of the device.
IDP Host	Hostname of the identity provider the device is authenticated with.
Device Local User	Windows or macOS account username.
Device ID	A unique identifier assigned to the device for identification purposes.
Anti-malware	Name of the anti-malware software installed on the device.
Anti-malware Status	Currently active anti-malware profile. Any Vendor value indicates that an anti-malware solution of any type is installed and considered active on the device. Custom value indicates that the specific, predefined anti-malware solution is installed.
Firewall Status	Current status of the device’s firewall solution.
Disk Encryption	Indicates whether the data on the device’s hard drive is encrypted for added security.
OS	Name of the operating system installed on the device.
OS version	Version number of the operating system installed on the device.
OS Auto Update Status	Determines if the operating system software will automatically download and install OS updates when available.
OS Last Update Time	Date and time of the last successful software update for the operating system.
Installed Browser(s)	A list of all browsers installed on the device along with their respective version numbers.

Changes

The Changes tab displays a detailed device posture overview. Whenever one of the Info tab values gets updated in the end-user’s ZTC desktop software, the change is logged here:

Last Signal Update. Timestamp of the event.
Changes. Updated device posture value is displayed here.
Previous Value. Previous device posture value is displayed here.

For example, if a user installs a new web browser, the Changes tab logs that event and displays relevant information:

Last Signal Update: December 6th 12.00 PM
Changes: Firefox, Chrome, Safari
Previous Value: Chrome, Safari

Diagnostics

The Diagnostics tab lets you download client logs uploaded by users.

To download logs from the Diagnostics tab, follow these steps:

In the Log from column, find the timestamp of the log entry you’d like to download. You can sort the table by date by hovering your mouse cursor over the column's label and clicking the arrow button.
Click the Download button ().

The log archive is now saved in your download directory. You can view the logs in a text editor of your choice.

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To fetch the most recent logs, click .

The retention period for logs uploaded by users is 15 days long. After the 15-day period has elapsed, user submitted log archive will no longer be accessible from Enterprise Center. Be sure to download and extract any necessary information within this timeframe.

Request client logs

This capability lets you send a request to the Zero Trust Client running on the end user’s device to upload the latest log archive to Enterprise Center.

To request client logs, do the following:

Click the log button ().
In the confirmation dialog, click Yes, send request.
On the end user’s device, ZTC silently runs diagnostics and uploads the log archive to Enterprise Center.
Allow a few minutes for the log archive to appear in the Diagnostics tab.
Once the logs become available, you can download the archive from the Diagnostics tab. Latest logs appear on top of the list.

Set log level

The client details page lets you set the log level of the ZTC running on the end user’s device. The log level determines the amount of detail captured in the client’s logs. You can change the log level to troubleshoot issues. Note that higher log verbosity may generate larger log files and increase storage usage. Remember to decrease the log level once troubleshooting is complete.

To change the log level, do the following:

In client details, go to Log Level and click Info, Verbose, or Debug, depending on the currently active log level on the device.
Select a different level from the list of available log levels.
In the confirmation dialog, click Yes, change log level.

Allow a few minutes for the log level change to take effect. To learn more about ZTC log levels, see Set log information level.