The mobile client lets you perform various operations such as checking client activity and device posture information, sharing app logs with your administrator, and configuring the client.

Check client activity

The Activity tab displays your Access and Protection events. You can filter the events by tapping All, Access, or Protection. Multiple occurrences of the same event are aggregated into a single notification and their count is displayed.

Access

The Access tab displays information about blocked attempts to access applications or resources when the device doesn’t meet the required risk assessment criteria dictated by the access policy. Remediation messages suggest actions you can take to fix the problems that were detected.

Protection

The Protection tab displays information about attempts to access a host or resource that is blocked by the current SIA policy setting.

Diagnostics

The Diagnostics tab lets you perform client diagnostics and share your client operation logs with your administrator for troubleshooting.

Quick Diagnostic

The Quick diagnostic examines the status of Access, its connectivity, and configuration downloads from Enterprise Center. Green icon (✓) indicates success and red icon (✗) indicates failure.

How to

Open Zero Trust Client on your mobile device.
Tap Diagnostics.
In the Quick tab, tap RUN DIAGNOSTIC.

Full Diagnostic

The Full diagnostic performs an in-depth analysis of the client and generates logs for further troubleshooting.

How to

Open Zero Trust Client on your mobile device.
Tap Diagnostics.
In the Full tab, tap RUN FULL DIAGNOSTIC.
Once the diagnostic is completed, tap SEND REPORT.

A Zero Trust Client administrator can now view the logs in Enterprise Center.

Settings

The Settings tab lets you force sync the client and clear app data. You can also check the timestamp of your client’s most recent configuration synchronization with Enterprise Application Access.

Enable or disable Threat Protection

Follow this procedure to enable or disable Threat Protection in Zero Trust Client.

How to

Open Zero Trust Client on your mobile device.
Tap Settings.
Toggle Threat Protection.
If you are disabling Threat Protection, a confirmation message displays. Tap DISABLE to confirm.

Enable or disable Remote Access

Follow this procedure to enable or disable Remote Access in Zero Trust Client.

How to

Open Zero Trust Client on your mobile device.
Tap Settings.
Toggle Remote Access.
If you are disabling Remote Access, a confirmation message displays. Tap DISABLE to confirm. Note that with Access disabled, your organization’s applications and resources may not be available. Always save your work before disabling Remote Access.

Enable or disable debug logging

Follow this procedure to enable or disable debug logging in Zero Trust Client. With debug logging enabled, you share more detailed logs with your administrator, including the VPN activity and visited websites.

How to

Open Zero Trust Client on your mobile device.
Tap Settings.
Toggle Debug logging.

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Enabling debug logging may negatively impact the client’s performance.

Force Sync the client

You can perform an explicit sync to force the configuration information from Enterprise Application Access to Akamai Zero Trust Client.
Akamai Zero Trust Client synchronizes to EAA every five minutes for any configuration changes in an application or identity provider. To immediately synchronize Akamai Zero Trust Client with Enterprise Application Access, you can force an explicit synchronization. If you encounter issues with Zero Trust Client, try to sync.

How to

Open Zero Trust Client on your mobile device.
Tap Settings.
Tap Force sync.

Clear app data

You can reset the app to the default settings of the software. It removes all of the Access configuration information and your personal data. A configuration update is required after the reset.

How to

Open Zero Trust Client on your mobile device.
Tap Settings.
Tap Clear all data.
Tap Clear to confirm.

Check client posture and runtime environment

The Info tab displays device posture information, and lets you verify and monitor the security of your device.

Information	Description
IDP	Displays the IDP hostname that you are connected to.
Authenticated User	Displays the currently logged in username that you use to authenticate with the IDP.
Signal last update	Timestamp of the most recent status update with the Zero Trust Client services.
OS	Version number of your Android or iOS operating system.
Device Name	Name of your phone model.
Device ID	Unique device ID generated by Zero Trust Client for identification purposes.
Client Version	Version number of the Zero Trust Client running on your device.
Screen Lock	Informs whether screen lock is enabled on the device.
Biometric Enabled	Informs whether biometric security measures are enabled on the device.
Play Store Verified	Android only. Informs whether your device is Play Store verified. Displays Unverified if your device is rooted.
DNS Transport	DNS over TLS. Indicates that mobile requests are protected with DoT. For more about DoT, see DNS over TLS in the SIA documentation. DNS over UDP. Indicates that mobile DNS requests are sent over UDP. DNS over UDP (DoU) is used in situations where DoT can't be used and the client is forced to fall back to DoU. This can occur if DoT is blocked by a firewall or by enterprise middleboxes. It can also occur when DoT is disabled; or the administrator configures the client to Always Attempt a DoT connection, and this connection cannot be established.

Zero Trust Client status icon

The status icons are a visual representation of the Access and Threat Protection services. You can tap the Access icon to see your IDP configuration information or log out.

Icon	Service Status
	Access is authenticated.
	Access isn't authenticated.
	There is no Internet connection. VPN is not connected. VPN is not configured.
	Device is protected.
	Device isn't protected.
	There is no Internet connection. VPN is not connected. VPN is not configured.