The Activity tab informs you about issues that may prevent ​Zero Trust Client​ from functioning properly. The following are the most common issues that you may encounter and how to solve them.

No internet connection

Make sure that your device is connected to the Internet.

You are not authenticated

Tap TRY AGAIN to authenticate with your SSO. If the issue persists, share the app logs with your administrator by tapping DIAGNOSTIC.

VPN is not installed

Tap** Install VPN** to let the client set up the VPN connection on your device.

VPN is not connected

Allow a few seconds for ​Zero Trust Client​ VPN to connect. If the problem persists, check your Internet connection and restart the application.

SSLHandshakeException error

For the client to successfully connect to the IDP URL, the Certificate Authority (CA) certificate that issued the IDP's TLS certificate must be present in the Android trust store. If the CA certificate is missing, you will be unable to access and log in to the IDP.