Known issues, caveats, and limitations

You may encounter issues when running SentinelOne together with Zero Trust Client on macOS.
Users enrolling or resetting the Access service in the Zero Trust Client using Safari 18 as their default browser on macOS may experience enrollment failures. Additionally, if Device Posture is enabled in the IDP, enrolled users may face Device Posture related failures and quick test failures, resulting in Access timeout errors. The agent may remain stuck in the enrolling state, and the IDP page in Safari may fail to detect the agent with a grayed-out Configure option.
- Workarounds:
  Use alternative browsers. Users may use other browsers such as Chrome or Firefox, or revert to a Safari version earlier than 18.
  Disable Upgrade upgradable mixed content feature flag. To keep Safari 18 as their default browser, users can disable the Upgrade upgradable mixed content feature flag in Safari settings:
  1. Go to Safari > Settings….
  2. Navigate to the Advanced tab.
  3. Check Show features for web developers.
  4. Navigate to the Feature Flags tab.
  5. Within the Networking section, uncheck Upgrade upgradable mixed content.
    Akamai is actively investigating a permanent solution for this issue and will provide updates as they become available.