Ion service-level agreement

We maintain a service-level agreement (SLA) for Ion on ​Akamai Control Center​.

1. Visit Control Center.
2. Log in with an account that has access to create Ion properties.
3. Select ☰ > SUPPORT > Download Center.
4. In the Media Delivery category, select Ion.
5. Open Service-level agreement.
6. Click ​Akamai​ Ion service-level agreement.pdf to download the SLA.