Ion service-level agreement

We maintain a service-level agreement (SLA) for Ion on ​Akamai Control Center​.

  1. Visit Control Center.
  2. Log in with an account that has access to create Ion properties.
  3. Select > SUPPORT > Download Center.
  4. In the Media Delivery category, select Ion.
  5. Open Service-level agreement.
  6. Click ​Akamai​ Ion service-level agreement.pdf to download the SLA.