Create a new case

post

https://{hostname}/case-management/v3/cases

Creates a new case for the support team. Run the Get a case category operation first to check what data you need for your case category and available options. Once you create the case, the support team responds based on the service level agreement for initial response or terms of your service agreement or contract.

📘
accountSwitchKey feature
This endpoint doesn't support the accountSwitchKey feature. Use the accountId member instead.

Category-specific input

Check this table to see which values are required for each case category.

Category	Category-specific input
`Security`	`productName` `problemName` `policyDomainName`
`Business_Support`	`areaName` `serviceName` `parentAccountId`
`Professional_Services`	`productSolutionName` `psPackageName`
`Billing`	-`areaName` `serviceName` `parentAccountId`
`Technical`	`productName` `problemName`
`Managed_Cloud`	`productName` `problemName`

Language

URL

Response

Click Try It! to start a request and see the response here!