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Case Management
GuideRecipes​APIRelease notes
Case Management
​API
GuideRecipes​APIRelease notes

API

  • Case Management API
  • API summary
  • OpenAPI schema
  • Get started
  • API workflow
  • Hypermedia
  • Rate limits
  • Errors
    • Problem Details
    • 400
    • 401
    • 403
    • 404
    • 405
    • 500

Accounts

  • Accounts
    • List available accountsget

Categories

  • Case categories
    • Get a case categoryget

Cases

  • Cases
    • Create a new casepost
    • List casesget
    • Get a caseget
    • Update contact detailspatch
    • Close a casepost
  • Case comments
    • Comment a casepost
    • List commentsget
  • Case attachments
    • Attach a filepost
    • List attached filesget
    • Get the status of an attachment uploadget
    • Get an attached fileget

API workflow

This workflow summarizes the operations necessary to create a new support ticket.

  1. List accounts to check what accounts you can create a case for and which categories of cases are available for these accounts.
  2. Get a category to check what data are necessary to create a case for a specific category and available values.
  3. Create a new case using data from List accounts and Get a category operations.
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