Case Management API

Manage support requests to resolve any issues with your Akamai applications and services using the Case Management API.

Use this API:

  • If you administer Akamai products and want to develop your own set of tools to interact with Akamai customer service representatives outside of Akamai Control Center.
  • To track the status of various support tickets, and to open new tickets.
  • To allow your own set of users to comment on support tickets and upload files that demonstrate problems.
  • If you are a reseller who wants to develop a customer support layer for third-party users.

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New Case Management experience

Try out our new, enhanced Case Management experience. See the Case Management v3 documentation to learn more about it.