New Case Management experience

Try out our new, enhanced Case Management experience. See the Case Management v3 documentation to learn more about it.

Manage support requests to resolve any issues with your Akamai applications and services using the Case Management API.

Use this API:

  • If you administer Akamai products and want to develop your own set of tools to interact with Akamai customer service representatives outside of Akamai Control Center.
  • To track the status of various support tickets, and to open new tickets.
  • To allow your own set of users to comment on support tickets and upload files that demonstrate problems.
  • If you are a reseller who wants to develop a customer support layer for third-party users.