The Case Management v3 API helps you manage support requests to resolve any issues with your ​Akamai​ applications and services.

Use this API to track and manage various support cases and to open new cases. If you're a reseller, you can use this API to develop a customer support layer for third-party users.


API v3 limitations

Currently, the Case Management v3 API has following limitations:

  1. Service Account is not supported.
  2. Indirect customers are not supported. Indirect customers should continue to use the Case Management v2 API.

We're working on removing these limitations soon.

Case Management v2 API
Here's the link to the API documentation for the previous version of the Case Management application: Case Management v2 API.