Jan 15, 2026 – New case category

Enhancements to the Community Case Management for Managed Cloud Operation (formerly BOCC) is now live.

Nov 3, 2025 — Case Management v2 deprecated

Case Management v2 was deprecated on November 3, 2025 and is no longer supported.

Aug 18, 2025 — Case Management v2 deprecated

Case Management v2 was deprecated on August 18, 2025 and is no longer supported.

Apr 12, 2022 — New Case Management v3 API Beta version

The Beta version of the Case Management v3 API is now available.

Mar 8, 2022 — New Case Management v3 Beta version

The Beta version of the new Case Management experience is now available on Akamai Community.

Apr 16, 2021 — Case Management v2 improvements

The latest release for Case Management includes:

Aug 14, 2020 — Case Management v2 improvements

The latest update for the Case Management release includes:

Feb 7, 2020 — Case Management v2 improvements

The latest update for the Case Management release includes:

Oct 17, 2019 — Case Management v2 improvements

The latest update for the Case Management release includes: