Aug 18, 2025 — Case Management v2 deprecated
about 10 hours ago
Case Management v2 was deprecated on August 18, 2025 and is no longer supported.
This version of the product will be decommissioned on November 15, 2025.
Check out the enhanced version of our product and migrate to Case Management v3 as soon as possible to ensure uninterrupted functionality.
Advantages of using Case Management v3:
- Simpler and more consistent workflows
- Cleaner and standardized requests and responses
- Enhanced documentation with the examples and recipes
- New capabilities, including case comments, file uploads up to 2GB, IDM-based case sharing, additional case fields, and updated object model for file attachments
Learn more about the benefits of migrating to the new Case Management experience.
This upgrade is part of our commitment to provide a better and more modern support experience. If you have any questions, please contact your Akamai account team.