Mar 8, 2022 — New Case Management v3 Beta version

The Beta version of the new Case Management experience is now available on Akamai Community.

Enhancements supported by the new experience:

  • Cases are collocated with key information that can help you investigate and solve problems, such as knowledge articles, peer-to-peer product discussions, and service incident notifications.
  • More intuitive navigation while opening, reviewing, or editing cases.
  • New case management features and system enhancements, such as:
    • Improved self-service content suggestions when opening a case, helping you find an answer or solution more quickly.
    • The ability to attach large files to cases, up to 2 GB per file and up to 10 files per upload.
    • Better search to quickly find cases, and a clone feature to easily create a new case based on an existing one.
    • Partners, you will see full context across all of your accounts.