post https://{hostname}/case-management/v3/cases
Creates a new case for the support team. Run the Get a case category operation first to check what data you need for your case category and available options. Once you create the case, the support team responds based on the service level agreement for initial response or terms of your service agreement or contract.
Recipes
Create a Billing case
Open Recipe
Create a Technical case
Open Recipe
Create a Professional Services case
Open Recipe
Create a Security case
Open Recipe
Create a Business Support case
Open Recipe
accountSwitchKey feature
This endpoint doesn't support the
accountSwitchKeyfeature. Use theaccountIdmember instead.
Category-specific input
Check this table to see which values are required for each case category.
| Category | Category-specific input |
|---|---|
Security | - productName- problemName- policyDomainName |
BusinessSupport | - areaName- serviceName- parentAccountId |
ProfessionalServices | - productSolutionName- psPackageName |
Billing | -areaName- serviceName- parentAccountId |
Technical | - productName- problemName |