Use the Translate Error String tool to fetch an error summary and edge logs using an error reference code or a Global Request Number (GRN) generated by the Property Manager Global Request Number behavior.

Error logs are available for the last 6 or 24 hours, depending on the server and traffic conditions.

Submit a request

To submit a request for the Translate Error String tool.

In Control Center, go to Test & troubleshoot > Edge Diagnostics.
In the side menu, select > Translate Error String.
Enter up to 10 Error reference codes using lowercase letters. For example, enter #9.6f64d440.1318965461.2f2b078 for Reference #9.6f64d440.1318965461.2f2b078.
(Optional), Select Trace forward logs to include logs from all edge servers involved in serving the request. By default, results include logs only from the edge server where the error occurred. Tracing forward logs can increase retrieval time.
Click Submit.

Results
If you enter multiple reference code, Edge Diagnostics creates a separate request for each code. All requests appear in the Recent requests table. Click in the table header to filter and view only your requests.

Next steps
Click a request row to view its details. If appears in the Actions column, the request failed. Click the icon to retry.
The request page displays the input details and divides the results into two sections: Summary, and Logs preview.

📘
Empty results page
If the request completes successfully but the results page is empty, wait a few minutes and try again. Edge servers may require additional time to save recent error logs.

Results

The Summary section includes the following data from the first log line:

Reason for failure. The returned error code.
WAF details. Details about the firewall applied to the request.

📘
WAF details
When you click the link, Edge Diagnostics opens the current WAF policy active in the production environment. This policy may differ from the policy active when the error code was generated.

View WSA details. Opens Web Security Analytics and displays statistics for the error code with the following applied filters: security config ID, account ID, and a time range set to 5 minutes before and after the error code generation. Depending on the fetched results, additional dimensions are included:

Translate Error String field name	Web Security Analytics dimension
Client IP	End user IP Address
Connecting IP	Connecting IP Address
HTTP method	Method
URL accessed by client	URL
Referer	Referer
User-Agent	User-Agent
HTTP status	Status Code
Policy ID from WAF details	POLICY
Rule ID from WAF details	WAF - RULE ID
Request ID	REQUEST ID

📘
Statistics dimensions
Edge Diagnostics displays web security statistics relevant to a specific error code. Depending on your use case, you can add or remove dimensions to view more relevant data.

Property. Property Manager property applied to serve the request.
URL accessed by client. The URL the user tried to access when the error occurred.
HTTP response code. The HTTP response status code.
Date. The date when the request occurred.
Epoch time. The timestamp expressed in Unix epoch time.
Client IP. The IP address of the user.
Connecting IP. The IP address of the connecting server.
Edge server IP. The IP address of the edge server that answered the user request or served the error.
Origin hostname. The hostname of the origin server.
Origin IP. The IP address of the origin server that the edge server attempted to connect to.
User agent. Details about the browser users used to access the URL.
Client request method. The HTTP method that the client requested for the URL.

Logs preview

To learn more about the logs, see Logs preview.